Cubic Transportation Systems - Engineering Operations Manager

Job Description :

ESSENTIAL DUTIES AND RESPONSIBILITIES :

- Efficiency and Effectiveness : Achieve a minimum of 95% adherence to daily engineering operations KPIs.

- Best Practices and Standards : Implement at least three new best practices annually, with a 90% compliance rate across teams.

- Process Improvement : Increase productivity by 15% through streamlined processes within the first year.

- Budget and Resource Management : Maintain engineering budgets within 5% variance and ensure 100% resource allocation efficiency.

- Code Quality : Metrics such as code coverage, cyclomatic complexity, and code duplication help ensure the maintainability and reliability of the codebase.

- Bug Fix Rate and Time to Resolution : Tracks the number of bugs fixed and the average time taken to resolve them, indicating the team's responsiveness to issues.

- Feature Delivery Rate : Measures the speed at which new features or enhancements are delivered to customers, reflecting the team's productivity.

- On-time Delivery : The percentage of projects or features delivered on schedule, which is crucial for meeting business timelines.

- Deployment Frequency : The number of deployments to production, indicating the team's ability to deliver updates and improvements continuously.

- Customer Satisfaction : Often measured through Net Promoter Score (NPS) or customer feedback, this KPI reflects the end-users' satisfaction with the product.

- Team Velocity : The amount of work a team can complete in each period, usually measured in story points or tasks.

- Cycle Time : The time taken from the start of work on a feature until it is delivered, helping to identify bottlenecks in the development process.

BACKGROUND AND EXPERIENCE :

Required :

- Strong understanding of Software Development Life Cycle (SDLC) and Agile delivery models (Scrum, Kanban, SAFe)

- Experience tracking engineering delivery metrics such as velocity, cycle time, throughput, and on-time delivery

- Ability to interpret and govern code quality indicators (code coverage, defect density, duplication, technical debt)

- Experience monitoring bug trends, time-to-resolution, and release stability metrics

- Working knowledge of CI/CD workflows to oversee release cadence and deployment frequency

- Understanding of change management and release governance in production environments

- Experience using dashboards and reporting tools to track KPIs related to engineering operations

- Ability to analyze operational data to identify bottlenecks, delivery risks, and efficiency gaps

- Hands-on experience with engineering project tracking tools (Jira, Azure DevOps, Rally or equivalent)

- Familiarity with version control systems (Git) for governance and audit purposes

- Strong documentation discipline using tools like Confluence or similar platforms

- Understanding of incident tracking, root cause analysis (RCA), and corrective action planning

- Experience coordinating cross-team responses to delivery or quality risks Tech engineering, computer science, or related field, or equivalent years of professional experience.

- Eight (8)+ years of experience in engineering operations.

- A proven track record of leading teams and projects successfully to meet required milestones and objectives, including setting objectives, performance management, development, and cost controls.

- Result-oriented and capable of delegating responsibility to Software Development

- Supervisors to lead a project, including developing concepts, objectives, resource requirements, and cost controls.

- Up-to-date knowledge of software engineering, programming languages, and technologies.

- Effective decision maker with the ability to consider the impact and take accountability for decisions made.

- Proven track record of problem-solving and effective resolution with the ability to define test schedules and data requirements.

- Able to prepare reports, manuals, procedures, and status reports.

- Self-motivated, pragmatic with the ability to motivate and lead others to achieve individual and shared goals.

- Excellent written and verbal communication skills with the ability to communicate effectively at all levels.

- Excellent interpersonal skills with a willingness to share knowledge, coach, and collaborate effectively with individuals and other departments.

- Strong organization and planning skills with the ability to handle multiple projects and undertake new tasks quickly

- Able to problem solve and find effective and timely resolutions.

- Ability to travel, may need to work occasionally at other company sites.

Desired : . Previous experience with Cubic products.

- Experience working with transportation technology or other similar industries