Job Title : Tech Lead - AMS (Application Managed Services).

Experience Required : 4+ Years.

Department : Salesforce Practice / AMS.

Employment Type : Full-time.

About the Role :

We are looking for a Tech Lead - AMS with strong hands-on expertise in Sales Cloud, Service Cloud, Experience Cloud, and Data Cloud within the Salesforce ecosystem.

The ideal candidate will lead AMS delivery, ensure high-quality technical solutions, and provide continuous improvements and support for existing Salesforce implementations.

Key Responsibilities :

- Lead and manage Salesforce AMS projects, ensuring smooth operations, incident resolution, and enhancements.

- Work closely with clients to gather requirements, analyze issues, and propose scalable technical solutions.

- Design, configure, and customize Salesforce components across Sales Cloud, Service Cloud, Experience Cloud, and Data Cloud.

- Monitor system performance, handle integration support, and ensure platform optimization.

- Collaborate with cross-functional teams including developers, admins, and business analysts for successful project delivery.

- Provide mentorship and technical guidance to junior team members.

- Participate in change management and release activities following best practices.

- Maintain documentation and contribute to continuous improvement initiatives.

Required Skills & Experience :

- 4+ years of hands-on experience in Salesforce development and support.

- Strong functional and technical understanding of Sales Cloud, Service Cloud, Experience Cloud, and Data Cloud.

- Proficiency in Apex, Lightning Web Components (LWC), Flows, Triggers, SOQL, and API Integrations.

- Experience with AMS support models (incident, problem, and change management).

- Familiarity with Salesforce DevOps, CI/CD tools, and release management processes.

- Excellent problem-solving, communication, and client management skills.

- Salesforce certifications (Admin, Platform Developer, or specific Cloud certifications) preferred.

Good to Have :

- Exposure to other Salesforce Clouds or third-party integrations.

- Experience with ServiceNow or ticketing systems for AMS operations.

- Knowledge of agile methodologies and ITIL processes.

Education :

- Bachelors degree in Computer Science, Information Technology, or related field.

- Salesforce certifications are an added advantage.