Crum & Forster - ServiceNow Lead Developer - ITSM/ITOM Module

The Company :

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies.

Approaching $ 6 billion in written premium as of 2024, C&F enjoys an "A" (Excellent) financial strength rating by A.M. Best.

C&F is part of Fairfax Financial Holdings, a global organization with $33.3 billion in revenue as of 2024.

Crum & Forster Services India (CFSI) is an India subsidiary of Crum & Forster Inc. For more information about Crum & Forster, please visit our website : www.cfins.com.

Key Responsibilities :

- Lead the design, development, and implementation of ServiceNow solutions across ITSM, ITOM, and CMDB modules.

- Architect and configure workflows, business rules, UI policies, client scripts, and flow designers.

- Drive ServiceNow CMDB architecture, data modeling, reconciliation, and discovery implementations.

- Lead ServiceNow ITOM implementations (Event Management, Discovery, Service Mapping, Orchestration).

- Collaborate with stakeholders to translate business requirements into scalable and innovative ServiceNow solutions.

- Oversee complex system integrations using REST APIs, SOAP, Integration Hub, and third-party enterprise systems.

- Define and enforce development standards, governance models, and platform best practices.

- Act as a technical SME and mentor to junior developers, ensuring knowledge sharing and capability building.

- Engage in agile ceremonies including sprint planning, backlog grooming, and technical reviews.

- Partner with cross-functional teams on solution architecture, security, compliance, and process automation.

- Provide technical leadership in RFPs, solution design discussions, and pre-sales activities as required.

Required Skills & Technologies :

- Core Modules : ITSM, ITOM, CMDB, Discovery, Service Mapping, Event Management, Orchestration

- Development : JavaScript, Glide API, Script Includes, Flow Designer, Workflow Editor, UI Builder, Service Portal

- Integration : REST APIs, SOAP, Integration Hub, LDAP/Active Directory, Monitoring Tools (e.g., SolarWinds, Dynatrace, Splunk)

- Processes & Frameworks : Agile/Scrum, ITIL v3/v4, Change/Incident/Problem/Asset Management, CMDB Governance

- Security & Compliance : ACLs, Role-Based Access Control, Data Privacy & Governance

- Databases/Tools : SQL, Oracle, Cloud Integrations (AWS/Azure preferred)

Qualifications :

- Bachelor's or Master's degree in Computer Science, Information Systems, or related field.

- Minimum 8+ years of ServiceNow development experience with at least 3+ years in a lead/architect role.

- Strong background in software/application development prior to ServiceNow specialization.

- ServiceNow Certified System Administrator (CSA) - Mandatory.

- Preferred certifications : ServiceNow Certified Application Developer, ITSM Implementation Specialist, ITOM Implementation Specialist, CMDB/CSDM Certifications.

- Excellent communication and stakeholder management skills.

Preferred Experience :

- Proven leadership experience guiding development teams in enterprise environments.

- Hands-on expertise in large-scale ServiceNow CMDB and ITOM implementations.

- Experience working with global deployments and multi-stakeholder governance.

- Pre-sales, solution architecture, and client-facing engagement experience.