CRM Architect - MS Dynamics

Years of Experience :

- Minimum 10+ Years preferred for Architects

Role Type :

- Full-Time, Permanent (FTE with Talpro)

Notice Period :

- Immediate Joiners Only

Work Location :

- Mumbai/Pune/Bangalore/Chennai/Ahmedabad/Noida- Hybrid

Work Mode :

- Hybrid

Mandatory Skills :

- Customer Service Omnichannel setup and integration (Voice/Telephony Channel MUST)

- Logic Apps (Azure Logic Apps experience)

- C# with strong Object-Oriented Programming & Domain-Driven Design

- Power Platform : Power Apps (Model-driven), Power BI, Power Automate, Power Pages

- Microsoft Dataverse

- Dynamics 365 Customization : Plugins, Custom Workflows, Custom APIs

- SQL Server Integration Services (SSIS)

- Dynamics 365 Technical Architecture Design

- Excellent Communication Skills (English written & spoken)

- Proven experience in 45 full-cycle CRM implementations

Good to Have Skills :

- Power Apps : Canvas App full development

- ASP .NET Core (Portal/Web development)

- Azure Functions, Web Apps, Cognitive Services, AI, Bot Framework

- Banking Domain Experience

- Microsoft Dynamics Certification

- Team mentoring, technical leadership, and client engagement experience

Role Overview / Job Summary :

The candidate must bring strong technical expertise in Customer Service Omnichannel, especially in Voice and Telephony integrations, alongside hands-on proficiency in Azure Logic Apps. This role requires a leader who can drive end-to-end solution architecture, development, and deployment of CRM systems, while also mentoring developers and working closely with business and IT stakeholders.

Strong communication skills, solution ownership, and a consultative mindset are essential for success in this high-impact client-facing role.

Key Responsibilities / Job Responsibilities :

- Deliver technical solutions in alignment with defined scope, cost, and timeline

- Set up and integrate Voice/Telephony Omnichannel channels for Customer Service

- Build and manage Logic Apps and SSIS-based data migration flows

- Customize Dynamics 365 using Plugins, Custom APIs, Custom Workflows, and extensions

- Collaborate with BA, developers, and architects to implement CRM solutions

- Translate complex business requirements into technical architecture

- Lead CRM projects end-to-end and mentor junior developers

- Drive adherence to best practices in DevOps, unit testing, source control, and peer reviews

- Communicate technical plans and updates effectively to internal and external stakeholders

- Troubleshoot issues, perform root cause analysis, and ensure long-term fixes

- Stay updated on Microsoft technologies and guide solution enhancements accordingly