Description :

Job Title : Tester Contact Center IVR Testing.

Experience : 5 to 8 Years.

Domain : Contact Center / IVR / Java Applications.

About the Role :

We are looking for an experienced Tester with a strong background in testing Java-based contact centre applications.

The candidate should have hands-on experience in IVR testing, including functional, regression, and performance testing using JMeter, Cyara, and manual testing techniques.

This role involves validating the end-to-end IVR call flows, ensuring seamless integration with backend Java services, and verifying overall system stability and performance.

Key Responsibilities :

- Perform functional, regression, and integration testing of IVR systems and Java-based backend services.

- Design and execute test cases and test scripts for end-to-end IVR call flow testing.

- Use Cyara for automated IVR testing and voice call flow validation.

- Conduct performance and load testing of IVR systems using JMeter.

- Perform manual testing for new call flows, voice prompts, and routing logic.

- Validate IVR behaviour, DTMF input handling, and call transfer scenarios.

- Collaborate with development and operations teams to troubleshoot issues and verify defect fixes.

- Document test results, defects, and prepare test summary reports.

- Ensure testing aligns with overall Contact Center quality standards and project timelines.

Required Skills & Experience :

- 58 years of experience in Contact Center or IVR application testing.

- Strong experience in testing Java-based applications and backend integrations.

- Hands-on experience with Cyara for IVR automation testing.

- Proficiency in JMeter for load and performance testing of IVR systems.

- Good understanding of manual testing processes and test case design.

- Experience testing end-to-end call flows from call initiation to agent transfer.

- Strong analytical and troubleshooting skills in complex telephony and IVR environments.

- Familiarity with Contact Center concepts (SIP, call routing, CTI, etc.) is a plus.

Qualifications :

- Bachelors degree in computer science, Information Technology, or related field.

- Proven experience in IVR and Contact Center testing with Cyara and JMeter tools.

- Excellent communication skills and ability to collaborate with cross-functional teams.