Covet IT - Lead ServiceNow ITSM Developer

Description :

Role : Lead ServiceNow ITSM Developer.

Location : Hyderabad, India.

Type : Full Time Opportunity.

About the Role :

As a Lead ITSM Developer for our ServiceNow Project, you will be pivotal in driving the success of our IT Service Management initiatives.

You will lead a team of developers, collaborate with stakeholders, and ensure that our client's ServiceNow platform effectively meets the business needs.

This role requires a blend of technical expertise, leadership skills, and strategic thinking.

Responsibilities :

- Lead the development and implementation of ServiceNow solutions, ensuring alignment with business objectives.

- Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.

- Design, develop, and configure ServiceNow applications and modules.

- Provide technical guidance and mentorship to junior developers.

- Ensure the quality and performance of ServiceNow implementations through rigorous testing and code reviews.

- Develop and maintain documentation for ServiceNow processes and configurations.

- Stay up-to-date with ServiceNow best practices and advancements to continuously improve our ITSM capabilities.

- Manage integration with external systems and data sources.

- Participate in change management and incident resolution activities.

Data sources.

DOCX -34 KB Participate in change management and incident resolution activities.

Education :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- ServiceNow CSA certification.

Experience Skills :

- Minimum 5 years of experience in IT Service Management and ServiceNow development.

- Proven track record of leading ServiceNow implementations and teams.

- Experience with the full software development lifecycle, including requirements gathering, design, development, testing, and deployment.

- Strong knowledge of ITSM best practices and frameworks.

- Proficiency in ServiceNow development, including scripting in JavaScript, Glide, and other relevant languages.

- Proper ServiceNow ITSM Certification is required.

- Excellent problem-solving skills and the ability to think strategically.

- Strong leadership and team management abilities.

- Effective communication and collaboration skills.

- Ability to manage multiple projects and prioritize tasks effectively.

- Knowledge of Agile methodologies and practices.