Job Description:

We are seeking an experienced Coupa System Administrator to manage, support, and optimize our Coupa procurement platform. The ideal candidate will be responsible for maintaining system configurations, managing supplier onboarding, supporting end users, administering user access, and delivering procurement analytics and reporting.

This role requires a combination of procurement systems expertise, application administration, reporting capabilities, and stakeholder management skills.

Key Responsibilities:

Coupa Platform Administration:

- Administer and maintain the Coupa procurement platform to ensure optimal performance and system availability.

- Configure and manage procurement workflows, supplier records, catalogs, and system settings.

- Monitor system performance and implement enhancements to support evolving business requirements.

- Ensure platform security, data integrity, and compliance with organizational standards.

User & Access Management:

- Create, modify, and manage user accounts, roles, permissions, and access controls.

- Support user onboarding and offboarding activities within the platform.

- Maintain appropriate segregation of duties and access governance.

Supplier Onboarding & Catalog Management:

- Manage supplier onboarding and enablement activities within Coupa.

- Coordinate supplier migrations and support vendor enrollment processes.

- Maintain supplier catalogs and ensure data accuracy across procurement records.

- Act as the primary point of contact for supplier-related system queries and issue resolution.

System Support & Issue Resolution:

- Provide day-to-day application support to business users.

- Troubleshoot and resolve system issues, user queries, and integration-related incidents.

- Collaborate with internal teams and external vendors to resolve technical and functional challenges.

Reporting & Analytics:

- Generate procurement, supplier spend, KPI, and management reports.

- Analyze procurement data to identify cost-saving opportunities and supplier performance trends.

- Support business stakeholders with ad-hoc reporting and data analysis requirements.

Integration & Release Management:

- Monitor and support integrations between Coupa and ERP systems.

- Assist in troubleshooting interface and data synchronization issues.

- Coordinate system upgrades, release testing, user acceptance testing (UAT), and production deployments.

- Evaluate new platform features and recommend process improvements.

Procurement Operations Support:

- Support purchase order lifecycle activities, including requisition-to-PO conversion.

- Assist with PO closures, cancellations, receipting queries, and procurement-related transactions.

- Ensure procurement processes are executed efficiently and in line with organizational policies.

Required Skills & Experience:

Mandatory Requirements:

- Proven experience administering Coupa or a similar procurement management platform.

- Experience managing user accounts, roles, permissions, and access controls.

- Hands-on experience with procurement systems support and administration.

- Knowledge of Coupa reporting, analytics, and spend management capabilities.

- Experience supporting supplier onboarding, catalog management, and procurement workflows.

- Strong troubleshooting and problem-solving abilities.

- Excellent communication and stakeholder management skills.