Salesforce Administration :

- Manage user setup, security, profiles, and permissions.

- Configure page layouts, record types, workflows, validation rules, and dashboards.

- Develop and maintain Salesforce Flows to automate complex business processes.

CPQ & CLM Solutions :

- Implement, configure, and support Salesforce CPQ and Conga CPQ for product configuration, pricing, and quoting.

- Manage contract lifecycle processes using Conga CLM, ensuring compliance and efficiency.

- Create automated templates and documents using Conga Composer for proposals, quotes, and agreements.

Service Cloud Support :

- Configure and maintain Salesforce Service Cloud features, including case management, knowledge base, and omni-channel support.

- Enhance customer support workflows to improve response time and service quality.

Collaboration & Optimization :

- Partner with business stakeholders to gather requirements and deliver scalable Salesforce solutions.

- Provide training and support to end-users to maximize adoption.

- Continuously monitor system performance and recommend improvements.

Skills & Qualifications :

- Strong experience as a Salesforce Admin with proven knowledge of Salesforce Flows.

- Hands-on expertise in Conga CPQ, Salesforce CPQ, Conga CLM, Conga Composer.

- Good understanding of Service Cloud features and functionalities.

- Excellent communication skills and ability to translate business needs into technical solutions.