Computronics Systems - Technical Manager - Optical Network Terminal

Key Responsibilities :

Client Engagement & Pre-Sales :

- Act as a trusted advisor for clients, understanding their networking needs and recommending tailored solutions.

- Drive pre-sales discussions, preparing and delivering solution proposals, product demonstrations, and technical presentations.

- Collaborate with sales teams to scope requirements, design solutions, and support bid responses or RFPs.

- Represent the technical team during client meetings, ensuring alignment between business goals and technical solutions.

Solution Delivery & Leadership :

- Oversee the deployment, integration, and performance of ONT, WiFi modems, and enterprise networking solutions.

- Manage a team of technical engineers, ensuring high-quality delivery and adherence to SLAs.

- Act as the escalation point for critical client issues, ensuring quick resolution and client satisfaction.

- Lead new product evaluations, pilot testing, and rollouts for enterprise customers.

Technical Expertise :

- Provide deep technical guidance on Switches, Routers, Wireless Access Points, Gateways, and IP CCTV systems.

- Conduct solution design reviews and performance assessments to ensure scalability and reliability.

- Monitor ongoing projects and identify opportunities for optimization or upselling value-added services.

Strategic & Continuous Improvement :

- Track market trends and competitor offerings to shape customer-focused solutions.

- Contribute to product roadmap discussions based on customer feedback and industry advancements.

- Develop best practices and documentation to improve solution delivery and client engagement processes.

Qualifications & Skills :

- Bachelors Degree in Computer Science, IT, Networking, or Telecommunications (or equivalent).

- Minimum 7+ years experience in networking/telecom technical support or solution delivery, with at least 23 years in a client-facing managerial role.

- Strong technical knowledge of ONT, WiFi modems, and enterprise networking (Switches, Routers, APs, Gateways, IP CCTV).

- Demonstrated success in pre-sales solutioning, client engagement, and proposal delivery.

- Excellent communication, presentation, and stakeholder management skills.

- Proficiency in MS Office (Excel, PowerPoint, Word) for solution documentation and client reports.

- Proven leadership in managing technical teams and driving customer satisfaction.