Computronics Systems - SonicWall & Fortinet Firewall Support Specialist

Description :

Job Title : Firewall Support Engineer.

Department : Network Security.

Experience Required : 2 - 5 Years.

Location : Gurugram.

Employment Type : Full-time.

Role Overview :

We are seeking a skilled and proactive Firewall Support Engineer to join our dynamic Network Security team.

The ideal candidate will have strong hands-on experience in managing, troubleshooting, and supporting Fortinet FortiGate and SonicWall firewalls.

The role also involves supporting field engineers, resolving escalations, and directly communicating with customers when required.

Key Responsibilities :

- Install, configure, and manage Fortinet FortiGate and SonicWall firewalls.

- Configure, monitor, and maintain firewall policies, VPNs, security profiles, and other features.

- Provide remote support to field engineers for installation and troubleshooting.

- Perform firmware upgrades, apply patches, and conduct regular security hardening.

- Handle L2/L3 escalations, monitor logs, and resolve security incidents in a timely manner.

- Coordinate with OEM/TAC teams for resolution of complex technical issues.

- Communicate with customers regarding status updates, troubleshooting, and closure of issues.

- Ensure adherence to security policies and carry out periodic system health checks.

- Working knowledge of other security platforms such as Cisco ASA/Firepower, Palo Alto Networks, etc is an added advantage.

Required Skills :

- 2 - 5 years of experience in firewall support and administration.

- Strong hands-on experience with Fortinet FortiGate firewalls.

- Working knowledge of SonicWall firewall administration.

- Solid understanding of networking protocols (TCP/IP, DNS, DHCP, VPN, BGP, OSPF).

- Familiarity with IPS/IDS, SIEM, and other network security tools.

- Excellent troubleshooting and analytical skills.

- Good communication and documentation capabilities.

Preferred Certifications (Not Mandatory) :

- Fortinet NSE Level 4/5 or higher.

- SonicWall CSSA/SCSP.

- CCNA Security / CompTIA Security+ or equivalent.