Computronics Systems - L2 Palo Alto Support Engineer

Job Summary :

You'll troubleshoot complex problems, guide junior engineers, and work with customers to resolve network security issues.

Key Responsibilities :

- Troubleshoot complex firewall, VPN, and connectivity issues.

- Configure and optimize Palo Alto products (PAN-OS, GlobalProtect, etc.)

- Monitor logs and respond to security threats.

- Collaborate with vendors and internal teams for issue resolution.

- Train and mentor L1 support staff.

- Document solutions and share knowledge.

Requirements :

- Good knowledge of TCP/IP, VPNs, firewalls, and routing protocols.

- Hands-on experience with Palo Alto products.

- PCNSE or similar certification (preferred).

- Strong problem-solving and communication skills.

- Willing to work in shifts and on-call support