Comcast - Specialist III - Functional Systems & Technology

Description :

Job Summary :

The Specialist 3 - Functional Systems & Technology role acts as a senior individual contributor within functional systems domains such as Human Resources, Finance, Legal, or other enterprise functions. This role serves as a subject matter expert (SME) for functional systems, configurations, and technology solutions, partnering closely with business stakeholders to deliver reliable, scalable, and user-centric system capabilities.

The specialist is responsible for end-to-end system configuration, enhancements, integrations, documentation, and ongoing support while mentoring junior team members and ensuring data integrity and best practices.

Key Responsibilities :

- Lead business configuration consultation, implementation, testing, and ongoing maintenance for assigned functional systems

- Act as the primary subject matter expert and point of contact for functional systems and technology-related inquiries

- Partner with department heads and business stakeholders to gather, analyze, and document business and technical requirements

- Design, build, test, and deploy system enhancements; ensure effective production support and timely defect resolution

- Support system rollouts, user training, and change management communications

- Provide structured user feedback and recommendations to influence future system enhancements and roadmaps

- Perform regular data integrity checks, audits, and maintenance to ensure accuracy, compliance, and reliability

- Conduct needs analysis to identify and support system integrations with upstream and downstream platforms

- Monitor, evaluate, and recommend new system features, releases, and enhancements

- Collaborate with Quality Assurance teams to ensure comprehensive test coverage and proper documentation

- Advocate for optimal user experience by providing feedback on usability, workflows, and system performance

- Apply process design and re-engineering expertise to recommend functional and technical improvements

- Develop and deliver operational, analytical, and ad-hoc reports as required

- Document all configuration, design, and process changes within assigned systems

- Exercise independent judgment in decision-making related to system design and support

Required Technical & Functional Skills :

Functional Systems Expertise :

- Experience with enterprise functional systems (HRIS, Finance, Legal, or similar platforms)

- Strong understanding of functional business processes and workflows

- Configuration and customization of enterprise applications

Technology & Tools :

- Experience with SaaS enterprise platforms (e.g., Workday, SAP, Oracle, ServiceNow, or similar)

- Knowledge of system integrations (APIs, file-based integrations, middleware tools)

- Understanding of data models, data validation, and data governance principles

- Reporting and analytics tools (built-in reporting, SQL, BI tools preferred)

Testing & Support :

- Hands-on experience with system testing, UAT coordination, and defect management

- Familiarity with QA methodologies and documentation standards

- Production support and incident/problem management experience

Process & UX :

- Process mapping, analysis, and redesign skills

- Strong focus on user experience, usability, and system adoption

General Technical Skills :

- Working knowledge of SQL and data analysis

- Experience with ticketing systems and change management processes

- Familiarity with version control and documentation best practices