Messaging Services, such as: Microsoft Exchange Online, Microsoft Exchange Server 2016/2019/SE, Mimecast Email Security.

Job Summary :

As a Technical Lead you will be responsible for overseeing the implementation and management of unified communication solutions. You will work closely with cross-functional teams to ensure seamless integration and optimal performance of communication systems. Your expertise in Microsoft Teams Audio/Video Conferencing and Cisco Unified Communication Manager will be crucial in driving successful outcomes.

Responsibilities :

- Lead the design and deployment of unified communication solutions to enhance organizational communication capabilities.

- Oversee the integration of Microsoft Teams and Cisco Unified Communication Manager to ensure seamless connectivity.

- Provide technical expertise in Audio/Video Conferencing to optimize meeting experiences for users.

- Collaborate with cross-functional teams to implement Cisco IP Telephony solutions effectively.

- Manage the configuration and maintenance of Unified Communication systems including Avaya and Cisco platforms.

- Ensure the reliability and performance of communication systems through regular monitoring and troubleshooting.

- Develop and implement best practices for unified communication to improve user experience and system efficiency.

- Coordinate with vendors and service providers to resolve technical issues and ensure service continuity.

- Conduct training sessions for end-users to maximize the utilization of communication tools and features.

- Evaluate emerging technologies in unified communication to recommend enhancements and upgrades.

- Support the IT team in maintaining a secure and compliant communication infrastructure.

- Document technical procedures and system configurations for future reference and knowledge sharing.

- Provide technical support during rotational shifts to address any communication-related issues promptly.

Qualifications :

- Possess a strong understanding of Microsoft Teams and its integration with other communication platforms.

- Demonstrate expertise in Audio/Video Conferencing technologies and their application in a corporate environment.

- Have hands-on experience with Cisco Unified Communication Manager and Cisco IP Telephony solutions.

- Familiarity with Unified Communication systems including Avaya is highly desirable.

- Exhibit proficiency in basic IP Telephony concepts and their implementation.

- Ability to work effectively in a rotational shift environment to provide continuous support.

- Strong problem-solving skills and the ability to troubleshoot complex communication issues.

Certifications Required :

- Cisco Certified Network Associate (CCNA) Collaboration Microsoft Certified: Teams Administrator Associate