Cognizant - Salesforce FSL Engineer

Role Overview :

We are looking for an experienced Salesforce Field Service Lightning (FSL) Engineer to design, configure, develop, integrate, and support Salesforce Field Service solutions. The role will focus on optimizing field service operations, including work order management, scheduling, dispatch, service appointments, mobile workforce management, and technician productivity.

Key Responsibilities :

- Design, configure, develop, and maintain Salesforce Field Service Lightning solutions based on business requirements.

- Configure FSL objects, work types, work orders, service appointments, operating hours, territories, skills, resources, and scheduling policies.

- Implement and optimize scheduling and dispatch processes to improve technician utilization and customer service.

- Develop Salesforce solutions using Apex, Lightning Web Components (LWC), SOQL, SOSL, Flows, and other Salesforce technologies.

- Configure FSL mobile functionality to support field technicians and mobile users.

- Develop and maintain integrations between Salesforce FSL and external systems such as ERP, CRM, billing, inventory, or customer platforms.

- Analyze business requirements and translate them into scalable Salesforce FSL technical solutions.

- Participate in solution design, technical architecture, development, testing, deployment, and production support.

Technical Skills :

- Strong hands-on experience with Salesforce Field Service Lightning.

- Strong development experience with Apex, Apex Triggers, SOQL, SOSL, and Lightning Web Components.

- Hands-on experience with Salesforce Flow and declarative automation.

- Experience with Salesforce APIs, REST/SOAP integration patterns, and external system integrations.

- Knowledge of Salesforce security model, profiles, permission sets, and data access controls.

Functional Knowledge :

- Strong understanding of field service lifecycle, technician workflows, and mobile workforce management.

- Experience with service request, work order creation, assignment, scheduling, dispatch, execution, and closure processes.

- Ability to identify process gaps and recommend FSL-based solutions to improve operational efficiency.

Preferred Candidate Profile :

- Strong analytical and problem-solving skills.

- Ability to independently analyze requirements and develop scalable solutions.

- Strong communication and stakeholder-management skills.

- Experience working in Agile/Scrum development environments.

- Strong ownership of deliverables with the ability to manage multiple priorities.