Description :

Network Admin with IPT Cisco router, switch, Cisco Prime, HP Switch, Dell Switch, F5 and ACE load balancer, Riverbed, Juniper Router and Switch and Radware Link Loadbalancer/ Server Loadbalancer + Avaya IPT

Technology :

- Cisco router, switch, Cisco Prime, HP Switch, Dell Switch, F5 and ACE load balancer, Riverbed, Juniper Router and Switch and Radware Link Loadbalancer/ Server Loadbalancer.

Job Description :

- Must have hands on experience on Cisco Routing and switching technologies and on HP switching technologies, F5 and ACE load balancer.

- Added advantage if got experience on any of the below technologies also :

- Riverbed, Juniper Router and Switch, Radware LL and SL.

- Experience and working as support / administrative role. Vendor management skill, Good written and analytical skills. Good communication skills

- At a minimum CCNP/JNCIA certification recommended

- Having work experience for shared services is highly preferred

- Expert knowledge on following technologies :

- WAN Technologies : - ISDN, Frame-relay, ATM, MPLS, T1, E1, CSU/DSU

- LAN Technologies : - EIGRP, OSPF, BGP, PBR, Vlans, VTP, STP, RSTP, PVST, HSRP

- Security Technologies : - Access-list, High-availability set up, Site to Site VPN, Remote VPN, SSL VPN, Policy based VPN, Route based VPN, IPS Administration, Signature tuning.

- Product specific Knowledge : - Work experience on Cisco Nexus 1000v, 2000, 5000, 7000,

Roles & Responsibilities :

- Provides technical support to partners and/or customers for Cisco technologies, Juniper, Check Point and/or solutions.

- Typically be responsible for resolving moderately to highly complex technical problems, depending on the customers' need.

- Shares his/her knowledge with other people in writing technical documents and enlarge the knowledge database.

- Provides internal and/or external technical presentations (cross-training).

- Should have ability to handle escalations effectively and able to communicate well in a critical situation

- Works closely with colleagues to achieve common goals.

- Strives to technical excellence and expertise.

Avaya IPT :

- Support and Troubleshooting skills on Avaya s87xx media servers, Recording Solutions (Nice or Verint),

- Call Management System (CMS), AES (CTI server),

- Hands-on working experience and troubleshooting knowledge on SIP technology (Avaya SM/ SBC/AMS/EMS) & Modular messaging / IVR / VOIP Setup

- Hands-on working experience on Voice Solution designing and implementation

- Responsible for voice HW/SW Installation, maintenance, Logistics support, Co-ordination with respective vendors, Log

- Generation, firmware up gradation and patch management.

- Responsible Troubleshoot alarms and errors.

- Participation in Client Technical troubleshooting calls.

- Responsible Backup of Various Voice devices like CMS, ACD, Intuty Audix & recording servers.

- Responsible for Customization/programming of Hunt groups, VDNs, Vectors ASAI links and other configurable components.

- Call flow and documentation

- Responsible for analyzing usage (License, Link, capacity) and providing appropriate recommendation to management.

- Responsible for Coordination with various Internal teams and External Vendors to meet business Uptime.

- Responsible for monitoring& troubleshooting of ASAI links linked to adjuncts CTI/PG Servers /T Servers / ICM Integration / ECHI /IEX . etc.