Build the ServiceNow features behind closed-loop NOC ticketing : scoped apps, flows, business rules, integrations, and agent workspaces, under the Tech Lead direction.

What This Role Is :

You build :

You pick up stories from the Tech Lead, build to the agreed patterns, write the integrations, test your own work, and get it through review.

This is a hands-on ServiceNow development role with a clear lead and a clear set of features to ship.

What You Will Build :

- Scoped application components : tables, business rules, script includes, UI policies, and Agent or UI Builder workspaces for NOC agents.

- Flow Designer flows and IntegrationHub spokes that pull network KPI reports into the ticket and push updates back.

- Event Management rules that turn raw alarms into correlated alerts and incidents.

- Catalog items, knowledge articles, and intake-quality checks that catch incomplete tickets before they are accepted.

- ATF tests for what you build, with a clean handoff into code review.

Responsibilities :

- Pick up stories from the Tech Lead, build to the agreed patterns, and get them through review.

- Write integrations against documented contracts : REST, MID Server, and IntegrationHub.

- Test your own work with ATF, fix what review finds, and keep update sets and commits clean.

- Help the migration : move ticket data and workflows onto ServiceNow.

First 90 Days :

- Shipped your first scoped-app feature and one integration through review.

- Comfortable with the pod patterns, update sets, and ATF.

- Contributing to the closed-loop build at the team pace.

Skills and Experience :

Must Have :

- 3+ years in software development, with hands-on ServiceNow build experience.

- Server-side and client-side JavaScript on ServiceNow : Glide APIs, business rules, and script includes.

- Flow Designer, and at least one REST or IntegrationHub integration you have shipped.

- Comfortable in a scoped application and with update sets or source control.

Nice to Have :

- Event Management, CMDB, or Service Mapping exposure.

- UI Builder and Workspace experience.

- Telecom or NOC domain familiarity.

- Any ServiceNow AI exposure : Now Assist or Virtual Agent.

Certifications :

Required :

- CSA - Certified System Administrator.

- CAD - Certified Application Developer (or in progress).

Preferred :

- Any CIS specialty.

- Now Assist / AI micro-certifications.

How We Work :

Codvo delivers in 6-to-8-week PI increments.

We start small, prove the closed loop on a narrow set of alarm signatures, then widen.

About Codvo :

Codvo is a 200+ person AI engineering firm (1000+ with partners) that builds production AI for regulated industries : healthcare, oil and gas, telecom, and data centers.

We are platform-agnostic and work in ServiceNow, Snowflake, Databricks, and AWS, filling gaps with our NeIO platform rather than replacing what already works.