Coding Limits - ServiceNow Lead/Senior Lead Developer - ITSM/ITOM

Location : Gurugram / Hyderabad

Job Type : Full-Time

Experience Required : 8+ Years

We are looking for a highly skilled ServiceNow Lead / Sr. Lead Developer to join our team. This role requires deep technical expertise, strong leadership, and the ability to drive high-impact ServiceNow initiatives across the organization.

Technical Skill Requirements :

- Minimum 6+ years of hands-on experience in ServiceNow development

- Strong expertise in CMDB design, implementation, and maintenance

- Experience in process consulting and mapping technical solutions to business processes

- Proficiency in JavaScript, Glide API, and ServiceNow scripting

- Working knowledge of ServiceNow modules : Incident, Problem, Change, Request, Knowledge

- Excellent troubleshooting, analytical, and debugging capabilities

Role and Responsibilities :

- Develop, enhance, and support the ServiceNow platform, including root cause analysis and permanent fixes

- Build and maintain custom applications, workflows, and integrations

- Collaborate with process consultants to ensure alignment with ITIL best practices

- Manage and optimize the CMDB, ensuring data accuracy and compliance with configuration processes

- Lead technical discussions and guide junior team members

- Partner with project managers to support all ServiceNow project deliverables

- Perform thorough impact analysis and execute changes in alignment with change management protocols

- Monitor platform performance and implement proactive optimization measures

- Stay current with ServiceNow releases and recommend upgrades and new capabilities

Required Skills :

- Strong communication skills and ability to manage stakeholders effectively

- ServiceNow certifications (CSA, CAD, ITSM) preferred

- Experience with REST/SOAP integrations

- Exposure to Agile and DevOps methodologies

- Knowledge of performance tuning and platform security best practices