CMDB Analyst - ServiceNow Platform

CMDB Management :

- Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.

- Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.

Discovery and Service Mapping :

- Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.

- Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.

- Assist the CMDB Administrator with developing and maintain the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.

- Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.

- Strong hands-on experience in optimizing discovery, tailoring patterns and development.

- Validating discovery results and troubleshooting as required

- Work with support teams to identify, investigate and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.

- Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB.

General/Admin :

- Assist with tasks related to implementing the ServiceNow application.

- Document procedures for the discovery, configuration management functions

- Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.

Qualifications :

- 3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools

- Solid understanding of Configuration Management practices and principles

- Experience implementing ServiceNow Service Mapping

- ITIL foundations certification preferred

- Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)

- Effectively working under accelerated deadlines and working independently to complete objectives

- Experience working in a team-oriented, collaborative environment with good interpersonal skill

- Ability to translate business requirements into technical specifications and design