We are looking for 3-5 years of experience in cloud platforms like AWS Cloud.

Job Summary :

The Cloud Support Engineer L2 will be responsible for providing expertise and guidance on cloud computing technologies, ensuring the effective implementation and management of cloud infrastructure, and driving innovation through cloud solutions.

Key Responsibilities :

Cloud Architecture & Design :

- Develop and design hybrid cloud reference architecture and define target state AWS and Azure architecture.

- Design and implement cloud architecture solutions to meet organizational needs, ensuring scalability, security, and cost-effectiveness.

- Collaborate with enterprise architects and IT teams to integrate cloud solutions with existing infrastructure.

- Experience with private and public cloud architectures, microservices architecture, and hybrid cloud integration.

Monitoring :

- Lead cloud projects, including planning, execution, and monitoring support with Knowledge of DevOps and Monitoring tools like Site24x7, DataDog, FreshService, etc.

Key Skills :

- In-depth knowledge of cloud architecture, services, and deployment models.

- Experience with cloud platforms like AWS.

- Proficiency with Cloud and DevOps monitoring tools like, New Relic, Site24x7, Datadog, etc

- Proficiency with infrastructure as code (IaC) tools such as Terraform, CloudFormation, or ARM templates.

- Strong understanding of networking, virtualization, and storage in cloud environments.

- Familiarity with DevOps and Agile methodologies, processes, and tools such as CI/CD pipelines, Jenkins, Docker, and Kubernetes.

Certifications :

- Relevant cloud certifications such as AWS Certified Solutions Architect Professional, Microsoft Certified: Azure Solutions Architect Expert, Google Cloud Certified, or similar.

- Experience with DevOps Tools & Technologies (Git, Docker, Kubernetes, CI/CD Tools, Terraform)

- Experience with ITSM and Monitoring Tools (FreshService, ServiceNow, Site24x7, Datadog)

- Experience with scripting languages (e.g., Python, Bash) is a plus.

- Terraform Certified (Good to have).

Work Environment :

- The role typically involves working various shifts to support customers in a 24/7 roster-based model within an office environment