About CloudFulcrum :

CloudFulcrum is an innovative Salesforce DevOps transformation company, dedicated to providing top-notch Salesforce solutions and services.

We specialize in creating custom solutions and enhancing internal CRM applications to ensure the highest level of efficiency and client satisfaction.

We are seeking an experienced Salesforce Business System Analyst with 7+years of expertise in Salesforce implementations and support.

The ideal candidate will possess deep knowledge of Quote-to-Cash, Opportunity-to-Invoice, Service Contracts, and Entitlement processes within Salesforce and integrated platforms like NetSuite.

Key Requirements :

- Experience level 8-12 years IT / Technology / Hi Tech consulting background and experience (Functional)

- Should have the experience in Order Management processes (Order to Cash), Integration with the external systems.

- Strong knowledge on Quote to Cash, Service contract, Entitlement using SFDC (mandatory) and NS is a plus.

- Must have understanding of integrations with external engineering systems with SFDC

- Strong understanding of license and license provisioning

- Understanding of SOAP and REST APIs

- Should have the configurational knowledge of the salesforce platform like workflow, flow, basic salesforce configuration basic salesforce configuration

- Experience in establishing the IT<>Business process including the external partners in terms of design, dev and testing and timeline alignment

- Good to documenting and functional flow diagram

- Able to work directly with business to gather the requirements.

- Translate the requirement to the technical team.

- Facilitate User Testing, Planning and execution.

- Self-starter, motivated, well-organized.

- Good listener, Willing to learn new things and thrive in a fast paced team environment.

- Ability to communicate effectively and interact with cross-functional teams

Key Responsibilities :

- Lead business analysis efforts for Salesforce CPQ and Quote-to-Cash implementations.

- Work directly with business users to gather, analyze, and document requirements.

- Translate business requirements into clear functional specifications for technical teams.

- Support Order-to-Cash processes, including integrations with external systems.

- Ensure strong alignment of IT, business teams, and external partners throughout design, development, and testing phases.

- Create detailed functional documentation and process flow diagrams.

- Facilitate User Acceptance Testing (UAT) planning, execution, and sign-off.

- Troubleshoot and support Salesforce functionality related to Service Contracts, Entitlements, Licensing, and Provisioning.

- Collaborate with engineering teams to support integrations with external systems.

- Ensure delivery aligns with project timelines, quality standards, and business expectations.

- Act as a trusted advisor to stakeholders, driving process improvements and best practices