Cloud4C - Microsoft Intune Engineer - Entra ID/Patch Management

Description :

About the job

Role : Microsoft Intune Engineer

Location : Hyderabad (Work from office )

Experience : 26 Years

Note : Immediate joiners preferred

Summary :

- Experience in Intune device enrollment and management, including Autopilot support, app deployment, and basic patch/update troubleshooting.

- Hands-on with Windows/iOS/Android/macOS, M365, Azure AD (Entra ID), Conditional Access awareness, and Intune console navigation with basic AD tasks.

- Responsible for L1 supportresolving compliance, enrollment, app and update issues, assisting users, maintaining documentation, and escalating complex cases to L2.

Device Enrollment & Management :

- Basic understanding of Windows device enrollment through Autopilot/Co-pilot.

- Knowledge of Hybrid Azure AD Join and Azure AD Join concepts.

- Ability to assist users during Autopilot deployment and initial setup.

Application Deployment :

- Basic understanding of Intune application deployment (Win32, MSI, Store apps).

- Ability to troubleshoot app installation failures at a first level.

Patch Management :

- Awareness of Windows Update Rings and basic troubleshooting for update issues.

Microsoft 365 & Azure AD :

Basic overview of :

- Azure Active Directory (Entra ID)

- Conditional Access (understanding policies, not designing them)

- Licensing and device/user enrollment requirements

Platforms (Awareness Level) :

- Windows

- iOS/iPadOS

- macOS

- Android

Infrastructure & Tools :

Basic knowledge of :

- Active Directory (user/device management, password reset, basic admin tasks)

- Microsoft Intune console navigation and device management

- SCCM (awareness only)

- Exchange Online (basic mailbox management)

Responsibilities :

- Provide Level 1 support for Intune-managed devices

- Assist users during Autopilot/Enrollment issues

- Check device compliance, sync, and health status

- Escalate advanced issues to L2 team when required

- Perform basic troubleshooting for:

- App installation issues

- Compliance failures

- Conditional Access blocks

- Patch and update issues

- Maintain documentation and update tickets with accurate information