Cloud4C - Microsoft 365 Administrator - Exchange Server/Sharepoint

Description :

- Requirement : Exchange / M365

- Location : Hyderabad (Work from Office)

- Experience : 2 to 6 years

- Preference : Immediate joiners

M365 Support :

- Provide first-line support for M365 services including Exchange Online, Teams, OneDrive, SharePoint, and Intune.

- Troubleshoot user issues related to email delivery, Teams functionality, OneDrive synchronization, and SharePoint access.

- Assist with user account management (e.g., creation, password resets, licensing assignments) via the Microsoft 365 Admin Center.

- Monitor service health in M365 and escalate issues as needed.

Exchange On-Premises Support :

- Manage and troubleshoot Exchange 2019 On-Premises environments, including user mailbox management, email routing, and mail flow issues.

- Assist with server health monitoring using tools like Performance Monitor, Event Viewer, and Exchange Management Shell.

- Support mailbox migrations and handle basic restore requests from backups.

- Ensure Exchange databases are functioning optimally, including log file management and disk space monitoring.

Client Support and Configuration :

- Help users configure Outlook clients and mobile devices (via ActiveSync).

- Resolve common email client issues and provide setup assistance.

- Assist with mobile device enrollment and troubleshooting in M365 or Exchange environments.

Backup and Recovery :

- Ensure regular backups of Exchange databases and logs.

- Help restore mailboxes or data from backups as necessary.

Escalation :

- Identify complex issues and escalate them to L2/L3 engineers according to predefined escalation procedures.

- Log incidents and ensure they are tracked for resolution.

Security and Compliance :

- Support security measures such as anti-spam, anti-malware, and data loss prevention (DLP) policies in Exchange and M365.

- Monitor security alerts and ensure compliance with organizations security standards.

Documentation and Reporting :

- Maintain up-to-date documentation for common issues, troubleshooting steps, and escalation processes.

- Provide regular updates to management on support metrics and service requests.

Routine Maintenance :

- Perform routine health checks and maintenance tasks on Exchange On-Premises servers.

- Monitor and ensure the availability of M365 services across all users and devices.