We are seeking a Cloud Support Engineer with a primary focus on Amazon Web Services (AWS) and a general awareness of Google Cloud Platform (GCP) and Microsoft Azure. In this role, you will provide technical support, troubleshoot cloud-based infrastructure issues, and ensure the optimal performance and financial efficiency of our cloud environments. You will work closely with Infrastructure, DevOps, IT operations, and security teams to ensure robust, scalable, and secure infrastructure across cloud and on-premise platforms. You will be driven and motivated by a desire to work with and share your experience with a diverse group of people to help build & maintain something meaningful.

In this role you will be expected to :

- Architect and deploy scalable, reliable, and secure AWS infrastructure solutions

- Support hybrid and multi-cloud environments, with a working knowledge of GCP and Azure services.

- Optimise cloud resources for cost, performance, and scalability

- Automate cloud infrastructure provisioning using tools like Terraform, AWS CloudFormation or similar

- Implement monitoring, logging, and alerting solutions using AWS CloudWatch, CloudTrail, Newrelic or similar

- Enforce security best practices, including IAM policies, encryption, and network segmentation

- Identify opportunities to improve the companies technology capabilities and provide recommendations

- Ensure the smooth running of all technology systems, networks, and applications, and manage any incidents that arise. This includes both infrastructure in the Cloud and on-premise.

- Develop and implement documentation, policies and procedures, ensuring compliance with regulatory best practice for systems security

- Stay up to date with new technologies, trends, and best practices and recommend changes or upgrades.

- Deal with escalations from the Operations team for end user issues requiring infrastructure changes or knowledge.

Experience, skills and professional attributes :

- Extensive, relevant experience working with AWS with exposure to on-premise environments

- Cloud Management Experience (security, reliability, optimization, cost management & IAC)

- Strong knowledge of hybrid cloud architecture and connectivity solutions (e.g., AWS Direct Connect, VPN, VPC)

- Familiarity with CI/CD pipelines and tools such as Github

- Experience of collaborating with and supporting other technical teams such as Security, TechOps, DevOps, Engineering and Enablement

- Experience in utilizing Atlassian tools to manage, monitor and plan workloads

- Some experience of managing on-premise servers, storage, and networking equipment.

- Familiarity with enterprise backup and recovery tools and strategies

- Cultural awareness and experience as part of an international team

Performance measures :

- Ensuring agreed IT practices are followed

- Working relationships with colleagues, customers and external organizations

- Adherence to and dissemination of IT policies and procedures

- Strong focus on security, performance, availability & recovery (SPAR)

- Deployment of new technology and services

- The ability to meet recovery time objectives (RTO) and recovery point objectives (RPO)

- The meantime between failures (MTBF)

- Awareness of industry trends and a willingness to explore and test new technologies that could benefit our businesses