ClearTrail Technologies - Lead Technical Support Engineer - Software & Hardware Infrastructure

Job Description :

Key Responsibilities :

- Lead infrastructure implementation and support for enterprise software deployments.

- Identify and define hardware and software requirements for product implementations.

- Design highly available deployment architectures, including networking, storage, virtualization, and system security.

- Develop and implement network security architectures based on customer requirements.

- Deploy and manage hardware, software, and application monitoring tools for proactive issue detection.

- Utilize automation scripts and tools for system deployments, upgrades, and maintenance.

- Diagnose and resolve customer-reported issues, providing root cause analysis and solutions within agreed SLAs.

- Participate in HLD (High-Level Design) and LLD (Low-Level Design) reviews with customers and technical teams.

- Stay updated on emerging infrastructure technologies, tools, and trends.

- Evaluate and recommend new technologies to enhance deployment performance and scalability.

- Create and maintain technical documentation, reports, and communication for customers.

- Contribute to knowledge-sharing sessions and product release trainings across internal teams.

- Support customer audits, compliance checks, and system performance reviews as needed.

Required Skills & Expertise :

- 9- 11 years of proven experience in software and hardware infrastructure implementation and support.

- Strong knowledge of networking, virtualization (VMware/Hyper-V), storage, and security architectures.

- Experience in infrastructure automation tools (e.g., Ansible, PowerShell, Terraform) preferred.

- Hands-on expertise with system monitoring tools (e.g., Nagios, Zabbix, SolarWinds, Prometheus).

- Proficient in Windows/Linux system administration and troubleshooting.

- Ability to diagnose performance issues, recommend improvements, and implement fixes effectively.

- Familiarity with cloud infrastructure environments (AWS, Azure, GCP) is an added advantage.

- Excellent analytical, communication, and customer-handling skills.

- Ability to work in a dynamic, customer-facing environment with frequent travel requirements.