ClearTrail Technologies - Lead Technical Support Engineer

Job Role : Lead Infrastructure implementation and support.

Experience : 9 to 11 years of experience in the role of Software and Hardware Infrastructure implementation and support.

Education : BE (IT/Computers), MCA.

Work Location : Noida (work from office only).

Travel : Yes, required to onsite locations (PAN India + International).

Roles and Responsibilities :

- Keep yourself updated with latest trends in Hardware and Software Infrastructure.

- Design highly available product deployment architecture, networking architecture and storage architecture, virtualization architecture.

- Design network security as per the requirement of customer.

- Design and deploy Hardware, Software and Application monitoring tools.

- Use automation for deployments and system upgrades.

- Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs.

- Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications.

- Assist with knowledge-sharing initiatives as well as product release training and documentation.

- Participate in design reviews of HLDs and LLDs with Customers.

- Evaluation of new technology.

- Creation of customer requested reports and Customer communication.

Qualifications & Skills :

- 9 to 11 years of hands-on experience in software and hardware infrastructure implementation and support.

- Proven experience designing and deploying product deployment architectures including networking, storage, and virtualization.

- Strong knowledge of network security design and implementation.

- Expertise in deploying and managing monitoring and automation tools.

- Experience with diagnosing complex infrastructure issues and providing timely resolutions.

- Excellent communication skills for customer interaction and documentation.

- Ability to travel PAN India and internationally as required.

- Strong problem-solving skills and a proactive approach to technology evaluation.