Description :

About the Role :

- Uses expert judgement and tenured experience to successfully manage clients projects, programs, and portfolios.

- Uses project management principles and solution-specific domain knowledge to manage assigned projects effectively.

- Responsible for managing resources, scope, time, costs, and quality to ensure project profitability.

- Maintains, manages, and executes standardized and repeatable PMO processes and best practices.

- Incorporates Project Management best practices into PMO templates, standards, and processes.

- Works with clients and team members to define project-specific deliverables, milestones, and success criteria.

- Facilitates client approval and sign-off of milestone achievement.

- Facilitates project status meetings, prepares documentation, budget reporting, manages client expectations and project scope.

- Able to prepare and present at the Executive level, for example Steering Committee Meetings.

- Proactively recognizes project risks based on diverging intentions or scope requests, develops, and communicates mitigation methods.

- Manages full project life cycle from project initiation to project closure.

- Orchestrates periodic customer satisfaction surveys in conjunction with project-specific milestones.

- Participates in resource capacity planning.

- Participates in creating project plans, roadmaps, and scope and assumptions documents in partnership with Practice Directors and Account Executives.

- Develops positive, lasting relationships with our clients and our teams.

Qualification and Requirements :

- 5-7 years project management experience, full life cycle.

- PMP certification a plus.

- Experience with multiple project management methodologies including Agile and Waterfall.

- Agile certifications (CSM, CSPO) a plus.

- Extensive knowledge and experience with project and project portfolio management tools such as Smartsheet, Microsoft collaboration tools, Excel.

- Leadership skills across the spectrum of project stakeholders - holds team accountable, communicates effectively, ultimately responsible for governing project success.

- Competent in the project schedule building process, including techniques for estimation, developing contingency and management reserve, PERT, CPM, and critical path.

- Previous experience with resource management, resource acquisition, resource effort estimation, resource leveling and project resource cost planning and tracking.

- Adept at handling difficult or complex projects, stakeholders, conversations.

- Experience and familiarity with PSA tools (e.g., Upland PSA) and functionality related to project and team/resource setup, budget/financial analysis, reporting and status documentation.

- Strong organizational, problem-solving, and negotiating skill sets.

- Demonstrates inclusive behaviors, is reflective and self-aware; leads by example.

- Has the ability to mentor Project Coordinators and other Project Managers.

- Solid understanding of key business cycles and workflow (e.g., CRM/SFA, Order to Cash, Procure to Pay) a plus.

- Implementation experience with at least one practice area - NetSuite, Salesforce, and Microsoft tools required.

- In-depth knowledge of at least one practice area - NetSuite, Salesforce, Microsoft tools a plus.

- Manufacturing and Supply Chain domain knowledge a plus.

Educational qualification :

- Preferred : bachelors degree in business administration, project management, or computer science.

- Other degrees and disciplines will be considered with relevant work experience.

- Additional 3 years Project Management experience in lieu of a degree.

- Project Management or applicable technical certifications preferred.