CitiusTech - Service Delivery Manager - EDI Migration

Description :

Role Overview :

- EDI Migration Project : Transition from legacy EDI platform (TrustedLink) to IBM Sterling B2B Integrator under a tight deadline.

- L2/L3 Support Team : Manage ongoing support for the legacy EDI platform during migration and stabilization.

- Azure Modernization Project : Collaborate with cloud engineering teams to plan cutover, handover, and transition of EDI workloads to Azure.

- Additionally, drive process maturity by improving SOPs, governance frameworks, KPIs, and reporting standards across all streams.

Key Responsibilities :

Program Governance & Planning :

- Develop integrated program plans covering migration, support, and Azure modernization.

- Define milestones, dependencies, and risk mitigation strategies across all streams.

Cutover & Transition Management :

- Plan and execute cutover from legacy to Sterling and later to Azure.

- Ensure smooth handover of systems and documentation to cloud operations teams.

Process Improvement :

- Review and enhance existing SOPs for migration, support, and cloud transition.

- Establish governance frameworks for decision-making and escalation.

- Define and implement KPIs for delivery performance, SLA adherence, and quality.

- Standardize reporting templates and dashboards for leadership and client visibility.

Team Leadership :

- Manage composite teams (employees + vendor resources) across development, QA, support, and cloud engineering.

- Align resources and resolve conflicts across parallel projects.

- Stakeholder Communication

- Provide consolidated status updates to senior leadership and client.

- Prepare executive dashboards and transition readiness reports.

Budget Oversight :

- Track program financials and performance against SOW.

- Negotiate scope changes and manage invoicing approvals.

Risk & Issue Management :

- Maintain risk register for migration and cloud transition.

- Implement contingency plans for cutover failures or delays.

Compliance & Security :

- Ensure HIPAA and data security compliance during migration and cloud onboarding.

- Validate encryption and audit controls in Azure environment.

Required Skills & Qualifications :

Experience :

- 10+ years in IT program/project management with multi-stream delivery experience.

- Proven success in EDI migration projects, cloud transition programs, and process improvement initiatives.

Technical Knowledge :

- EDI standards (X12, EDIFACT), IBM Sterling B2B Integrator, legacy platforms (TrustedLink).

- Familiarity with Azure cloud services (IaaS, PaaS, networking, security).

Skills :

- Strong vendor management and multi-team coordination.

- Expertise in cutover planning, transition governance, and managed services.

- Ability to design and implement SOPs, governance models, KPIs, and reporting frameworks.

- Proficiency in project management tools (MS Project, JIRA, ServiceNow).

Certifications :

- PMP or equivalent preferred.

- ITIL Foundation for support governance.

- Azure Fundamentals (preferred).

Preferred Attributes :

- Experience in US Healthcare EDI (HIPAA compliance).

- Ability to manage tight deadlines and high-pressure environments.

- Strong communication and negotiation skills.

Performance Metrics :

- On-time delivery of migration and Azure transition milestones.

- SLA adherence for legacy platform support.

- Successful cutover with zero critical incidents.

- Improved SOP compliance and governance maturity.

- KPI-driven reporting accuracy and timeliness.