CIPL - Process Automation Engineer - ERP/CRM Platforms

Job Title : Business Process Automation Architect E-Governance (CMMI Level 5)

Location :.

Experience : 8+ Years

Employment Type : Full-Time

Job Role :

We are looking for a seasoned Business Process Automation Architect to lead digital transformation in e-governance projects. This role involves designing and implementing automation frameworks aligned with CMMI Level 5 standards and deploying suitable open-source ERP/CRM platforms to streamline public sector processes.

Educational Qualifications : Bachelors or Masters degree in Computer Science, Information Systems, or related field.

Certifications Preferred :

- CMMI Certification

- Six Sigma (Green Belt or Black Belt)

Experience:

- Proven experience in CMMI Level 5 aligned process architecture and audits.

- Expertise in implementing open-source ERP/CRM systems like Odoo, ERPNext, SuiteCRM, VTiger.

Key Skills :

- BPM Tools & Workflow Automation (e.g., BPMN, SOA)

- CMMI Level 5 Practices & Documentation

- ERP/CRM Evaluation & Implementation (Odoo, ERPNext, SuiteCRM, VTiger)

- Automation Architecture & Governance Frameworks

- Functional & Technical Specifications Writing

- Stakeholder Engagement & Change Management

- Process Analytics & Continuous Improvement

- Agile Project Leadership

- Public Sector / E-Governance Experience

- Open Source Software Evaluation

- RFP, PoC & Solution Comparison

- Team Mentoring & Training

Roles & Responsibilities :

- Align automation strategies with CMMI Level 5 process maturity standards.

- Lead public sector workflow digitization with a focus on transparency and scalability.

- Conduct ERP/CRM platform research, PoC, and feature comparisons.

- Manage full deployment, training, and user adoption across departments.

- Prepare documentation for CMMI audits and appraisals.

- Mentor internal teams on automation, open-source platforms, and digital best practices.

- Monitor post-implementation KPIs and drive improvements.