Key Responsibilities :

Identity & Access Management :

- Design and implement secure authentication and authorization solutions.

- Manage customer and user identity platforms across enterprise applications.

- Configure and maintain Single Sign-On (SSO), Multi-Factor Authentication (MFA), and federation services.

- Implement identity lifecycle management processes including user provisioning, de- provisioning, and access governance.

- Ensure secure access management for customers, employees, and third-party users.

CIAM Platform Management :

- Work extensively on CIAM/IAM platforms such as :

1. Auth0

2. Okta

- Configure login flows, password policies, token management, adaptive authentication, and user directories.

- Customize authentication journeys and integrations for web/mobile applications.

Security & Authentication :

- Implement and support authentication protocols including :

1. OAuth 2.0

2. OpenID Connect (OIDC)

3. SAML

4. SCIM

5. MFA

- Ensure API security best practices and secure token-based authentication.

- Conduct security reviews and identify vulnerabilities related to identity systems.

System Integration :

- Integrate identity platforms with :

1. enterprise applications

2. cloud services

3. APIs

4. third-party systems

5. internal applications.

- Collaborate with development and infrastructure teams for secure integrations.

Production Support & Incident Management :

- Provide L2/L3 support for IAM/CIAM platforms.

- Troubleshoot authentication and authorization issues in production environments.

- Handle security incidents, outages, login failures, and access-related escalations.

- Monitor system performance, logs, alerts, and service health.

- Ensure high availability and reliability of identity systems.

DevOps & Automation :

- Support CI/CD pipelines and DevOps practices for IAM deployments.

- Automate identity provisioning and operational tasks.

- Work with cloud infrastructure and deployment tools.

- Participate in release management and environment setup activities.

Leadership & Collaboration :

- Lead technical discussions and provide architecture guidance.

- Mentor junior engineers and support team development.

- Collaborate with security, infrastructure, development, and product teams.

- Participate in solution design and enterprise architecture reviews.