Job Purpose:

The Chief Technology Officer should be a high-level executive responsible for managing the daily operations of the company. This person must have a deep understanding of technology, process improvement, and a strong sense of leadership. Additionally, they should be capable of redesigning processes to optimize the efficiency and effectiveness of the organization.

Job Responsibilities:

- Define, implement and review IT operational policies.

- Develop and execute new growth and process improvement directives.

- Collaborate with other departments to create processes and policies from IT for optimal project delivery.

- Communicate with department heads to develop projects and ensure compliance across the company.

- Oversee customer projects, follow up and ensure compliance and completion of each project.

- Oversee the internal and external customer service provided by the team in charge.

- Coordinate with superiors to make decisions on operational activities and set strategic objectives.

- Plan and supervise the daily operation of your area and team to ensure its smooth running.

- Identify opportunities for improvement, redesign of processes and equipment for the best performance of the area's tasks.

- Periodically evaluate the effectiveness of business procedures in accordance with organizational objectives and implement improvements.

- Manage relationships/agreements with customer partners/suppliers and other stakeholders.

- Focus on process improvement and ensure project compliance.

- Provide strong leadership and follow up to teams.

- Ensure your team has a good knowledge of technology language, up to date with required certifications and customer service.

Job Requirements:

- Bachelor's degree in IT or any related field.

- At least 10 years of experience in Operations, preferably in managed service provider (MSP) industry.

- Excellent English communication skills (both written and verbal).

- Proven skills in translating insights into strategies and action plans.

- Super analytical and resourceful.

- Excellent attention to detail and problem-solving skills.

- Good leadership and coaching skills.

- Experience in process improvement.

- Focus on project compliance and task execution review.

- High degree of leadership and team follow-up.

- Knowledge of technological language.

- Information Technology Infrastructure Library (ITIL) Certification is an advantage.

- Open to work in EST time zone.

- Open for a hybrid set-up.

- Teams in charge

- IT (Service desk, network, general IT support)

- Projects

- Development