Role & responsibilities:

Product Strategy & Leadership:

- Define and champion a clear, multi-year product vision and strategy for the platform and integrations, aligned with overall business objectives.

- Mentor and develop at least one direct report, fostering a culture of excellence and growth within the product team.

- Conduct thorough market, customer, and competitive analysis to identify new integration opportunities and unmet needs.

- Develop and manage a product roadmap that balances foundational infrastructure projects, new integration development, and long-term strategic goals.

- Effectively present product strategy, insights, and recommendations to the executive leadership team and other key stakeholders.

Technical Execution & Integrations:

- Demonstrate expert technical acumen by translating complex API specs and technical documentation into detailed user stories, functional requirements, and business solutions.

- Oversee the entire product development lifecycle for all integrations, from initial discovery and technical design to launch and iteration.

- Collaborate closely with engineering to build scalable, reliable, and high-quality platform services and integrations.

- Proactively identify and resolve potential issues, risks, and dependencies across multiple internal and external systems to ensure seamless integration.

- Own the relationship with external integration partners, ensuring smooth implementation and interoperability.

Data-Driven Optimization & Communication:

- Define and track key performance indicators (KPIs) for platform health, integration performance, and product success.

- Use data-driven insights to optimize the product, prioritize features, and make sound investment decisions.

- Act as the subject matter expert and primary advocate for the platform and its critical role within the organization. Build strong, collaborative relationships with cross-functional teams, including engineering, design, marketing, and sales, to ensure successful launches.

Preferred candidate profile:

- Bachelor's Degree in a related field is preferred.

- 8+ years of experience in software product management, with a significant portion in a technical or platform-focused role.

- Strong consideration will be given to candidates with experience in restaurant SaaS.

- Proven track record of launching and managing successful, complex technical products, such as platforms, APIs, or large-scale integrations.

- Demonstrated ability and commitment to leveraging AI tools to perform job duties; this is a requirement for every team member at the company.

- Demonstrated experience managing and mentoring product managers.

- Expert-level technical acumen with a deep understanding of APIs, system integration patterns, and platform architecture.

- Experience working in an agile environment.

- Excellent analytical skills with a proven ability to derive insights from both quantitative and qualitative data.

- Exceptional collaboration, communication, and cross-functional partnership skills.

- Strong business and financial acumen.

- Strong presentation skills with executive presence.

- Flexibility to work during US hours at least till 5 pm ET is essential for this role.