We are seeking a Change Management + DevOps professional to manage end-to-end change enablement processes while working hands-on with modern DevOps tooling. The role bridges ITIL governance with CI/CD automation, ensuring compliant, efficient workflows across enterprise environments.

Key Responsibilities :

- Manage end-to-end Change Enablement processes aligned with ITIL and DevOps principles.

- Integrate change controls with engineering workflows using GitLab, Jenkins, and Azure

DevOps.

- Automate change workflows and contribute to pipeline configuration using YAML and

scripting.

- Ensure adherence to risk, audit, and compliance standards across technical environments.

- Collaborate with DevOps, Release Managers, Engineering, and Risk teams.

- Prepare governance dashboards, risk reports, and present insights to leadership.

- Identify gaps and drive improvements in change processes and DevOps alignment.

- Maintain documentation, SOPs, and knowledge base materials for change and release management.

Team Overview :

You will be part of the Service Control team, responsible for standardizing and evolving Change Enablement practices to align with CI/CD, Agile, and automated delivery workflows across the enterprise.

Required Skills & Experience :

- 4+ years in IT Change Management / Enablement roles.

- Hands-on experience with CI/CD tools : GitLab, Jenkins, Azure DevOps.

- Working knowledge of pipeline configuration (YAML, scripting).

- Solid understanding of SDLC, Agile, and DevOps methodologies.

- Proficiency with ServiceNow Change, Incident, Reporting modules.

- Strong grasp of ITIL v3 or v4 frameworks.

- Experience in governance, risk, and compliance for technical change controls.

- Excellent stakeholder management and cross-team collaboration.

- Strong reporting, analytics, and documentation capabilities.

Nice-to-Have :

- Scripting skills (Python, Shell) for workflow automation.