Celsior Technologies - ServiceNow Developer - ITSM/ITOM Modules

Role : Sr Service Now Developer

We are looking for a dynamic Sr ServiceNow Developer to lead the design and hands-on development of scalable solutions on the ServiceNow platform. This hybrid role involves deep technical leadership, end-to-end solution architecture, and development across ITSM and other ServiceNow modules.

Responsibilities :

- Design scalable and reusable components across modules like ITSM, ITOM, HRSD, CSM, and custom applications.

- Create technical designs and data models that ensure maintainability and performance.

- Develop custom applications, integrations, and modules using JavaScript, Glide APIs, and Flow Designer.

- Customize forms, workflows, UI policies, client scripts, and business rules.

- Build REST/SOAP integrations with third-party platforms and internal systems.

- Leverage ServiceNow App Engine, Integration Hub, and Flow Designer for automation and low-code development.

- Conduct code reviews and ensure adherence to coding and platform standards.

- Lead platform upgrades, performance tuning, and security hardening.

- Troubleshoot and resolve platform issues in collaboration with support teams.

- Guide junior developers and ensure knowledge transfer across the team.

- Participate in agile ceremonies and drive best practices in ServiceNow delivery.

Qualifications :

- Experience in designing and implementing ServiceNow integrations using REST/SOAP, Integration Hub, and MID Server.

- Hands-on with ACLs, Service Portal, Custom Widgets, and Scoped Applications.

- Knowledge of Agile/Scrum delivery models and version control tools (like Git).

- Experience in ServiceNow Flow Designer, UI Policies, and Business Rules.

- Hands-on experience with ServiceNow scripting (Client Scripts, Script Includes, UI Actions, Scheduled Jobs, etc.).

- Experience in ServiceNow integration with enterprise applications (e.g., Jira, Active Directory, AWS, Azure, etc.).

- Knowledge of ServiceNow CMDB, Discovery, and Asset Management.

- Understanding of Agile methodologies and DevOps practices.

- Familiarity with ServiceNow Performance Analytics and Reporting.

- Knowledge of Service Portal customization and UI/UX improvements.

Certifications :

- Exposure to Generative AI capabilities & Performance Analytics.

- Familiarity with DevOps pipelines for ServiceNow.

- Experience with ITOM Discovery, Service Mapping, or AIOps is a plus.

- ITIL v3/v4 certification preferred.

- Strong problem-solving and analytical skills.

- Clear and confident communication with both technical and non-technical stakeholders.

- Leadership ability and a collaborative mindset.

- Self-driven with a passion for learning and innovation.

Experience :