Capgemini - CRM Quality Assurance Engineer - Salesforce & MS Dynamics Platform

Key Responsibilities :

- Analyze business and technical requirements for Salesforce and MS Dynamics CRM implementations.

- Design and execute test plans, test cases, and test scripts for both platforms.

- Perform functional, regression, integration, and UAT testing across Salesforce and Dynamics modules.

- Validate customizations, workflows, plugins, and integrations.

- Collaborate with cross-functional teams including developers, business analysts, and product owners.

- Use tools like Selenium, Provar, Postman, or RSAT for test automation and API testing.

- Log and track defects using tools like JIRA, Azure DevOps, or Bugzilla.

- Ensure compliance with platform-specific best practices and security standards.

Required Skills :

- Experience in writing and executing test cases for CRM workflows, customizations, and integrations.

- Familiarity with SOQL, FetchXML, and CRM data models.

- Knowledge of Agile/Scrum methodologies.

- Excellent analytical, communication, and documentation skills.

Preferred Skills :

- Exposure to CI/CD tools such as Azure DevOps, Jenkins, or GitHub Actions.

- Salesforce Administrator or Microsoft Dynamics Functional Consultant certification.

- ISTQB Foundation or Advanced Level certification.