Description :

- Support day-to-day IT security patching and vulnerability management activities across endpoints and servers.

- Administer and maintain Microsoft Intune for device configuration, compliance, application deployment, update rings, and endpoint policy management.

- Create, package, deploy, troubleshoot, and maintain applications within Microsoft Intune.

- Utilize InTune / Patch My PC to manage third-party application patching, publishing, and update deployment.

- Support endpoint lifecycle and management activities for Windows, macOS, and iOS devices.

- Assist with vulnerability remediation efforts by reviewing findings, identifying impacted systems, coordinating patching, and validating resolution.

- Support and maintain Microsoft Entra administration, including user/device identity-related tasks, group management, access-related support, and general tenant administration.

Assist with Microsoft Azure operational tasks, including :

- Server patching coordination and maintenance

- Backup monitoring and support

- Storage account cleanup and maintenance

- General Azure administrative and operational support

- Monitor patch compliance and endpoint health and assist in generating operational status reports and remediation tracking.

- Troubleshoot issues related to patch deployments, application installations, device compliance, enrollment, and endpoint configuration.

- Partner with internal IT and security teams to improve patching processes, reduce vulnerability exposure, and maintain endpoint hygiene.

- Follow documented change management, operational, and security procedures.

- Maintain clear technical documentation, procedures, and knowledge transfer artifacts.

Required Qualifications :

- 3+ years of hands-on experience in endpoint management, patch management, or IT infrastructure/security operations.

Strong practical experience supporting :

- Microsoft Windows

- macOS

- iOS

- Strong experience with Microsoft Intune administration and support.

- Experience with Patch My PC for third-party patching and application publishing.

- Experience creating and deploying applications in Intune, including installation logic, detection methods, requirements, dependencies, and troubleshooting.

- Working knowledge of Microsoft Entra administration and identity-related support.

- Experience supporting Microsoft Azure infrastructure and operational activities.

- Familiarity with server patching, backup processes, and storage account maintenance.

Strong understanding of :

- Endpoint management concepts

- Device compliance and configuration policies

- Application deployment methods

- Patch remediation workflows

- Vulnerability management processes

- Strong troubleshooting, documentation, and communication skills.

- Ability to work independently and effectively within an outsourced support model.

Preferred Qualifications :

- Experience in a mid-size or enterprise IT environment.

- Experience supporting Microsoft 365 and cloud-managed endpoints.

- Familiarity with security and vulnerability management platforms such as Tenable, Defender, or similar tools.

- Experience with scripting and automation using PowerShell.

- Understanding of Azure storage, virtual machines, backup services, and general cloud operations.

Core Competencies :

- Endpoint security and compliance mindset

- Strong ownership and follow-through

- Organized and process-driven

- Able to prioritize remediation activities based on operational and security impact

- Strong cross-platform endpoint administration skills

- Effective collaboration with infrastructure, security, and service desk teams