Cambium Networks - TAC Engineer - Wireless Support

Key Responsibilities :

Provide Level 2 / Level 3 technical support for enterprise wireless products and solutions.

- Diagnose and resolve complex issues related to Wi-Fi connectivity, performance, security, and interoperability.

- Support products such as Access Points (APs), Wireless Controllers, Cloud-managed Wi-Fi solutions, and related infrastructure.

- Analyze packet captures, system logs, and wireless traces to identify root causes of technical problems.

- Collaborate with R&D, QA, and Product Management teams to escalate and resolve product-related bugs or feature issues.

- Reproduce customer issues in lab environments to verify and validate problem scenarios.

- Maintain accurate and detailed records of all support cases, including troubleshooting steps, resolution, and feedback.

- Provide proactive support by sharing product knowledge, creating knowledge base (KB) articles, and contributing to documentation improvements.

- Assist customers and partners in wireless deployment best practices, configuration optimization, and performance tuning.

- Participate in on-call rotation to provide 24x7 support as required.

Required Skills & Qualifications :

- Bachelors degree in Electronics, Telecommunications, Computer Science, or a related field.

- 2 - 8 years of experience in technical support or TAC roles, specifically in wireless networking.

- In-depth understanding of IEEE 802.11 standards, RF fundamentals, and wireless LAN architectures.

- Hands-on experience with enterprise wireless solutions (e.g., Cisco, Aruba, Ruckus, Juniper, Extreme, Huawei, etc.).

- Proficiency in network protocols such as TCP/IP, DHCP, DNS, VLANs, and routing.

- Experience using wireless analysis tools (e.g., Wireshark, AirMagnet, Ekahau, Omnipeek).

- Strong knowledge of wireless security (WPA2/WPA3, 802.1X, RADIUS) and authentication mechanisms.

- Excellent analytical and troubleshooting skills with a structured approach to problem-solving.

- Strong communication skills (verbal and written) and customer-oriented mindset.

Preferred Skills :

- Industry certifications such as CWNA, CWNP, CCNA Wireless, CCNP Enterprise, or Aruba Certified credentials.

- Familiarity with cloud-based wireless controllers or network management platforms.

- Experience supporting Service Provider or Enterprise wireless environments.

- Knowledge of automation tools or scripting (Python, REST APIs) for support or diagnostics is a plus.

- Exposure to LAN switching, firewalls, and network security technologies.