Calsoft - ServiceNow Lead/Developer

Profile Overview :

We are seeking a skilled ServiceNow Lead to drive plugin development and integration efforts for a high-impact project involving a clients Customer Service Portal. The ideal candidate will have deep expertise in ServiceNow development, particularly in building custom plugins and integrating with external systems.

Key Responsibilities :

- Lead the design, development, and deployment of custom ServiceNow plugins

- Integrate ServiceNow with external systems, including Customer Service Portals

- Collaborate with cross-functional teams including architects, developers, and business stakeholders

- Ensure adherence to ServiceNow best practices and coding standards

- Provide technical leadership and mentorship to junior developers

- Participate in code reviews, solution design, and performance optimization

Must-Have Skills :

- 6- 8 years of hands-on experience in ServiceNow development

- Strong expertise in ServiceNow plugin development (Scoped Applications, Script Includes, Business Rules, etc.)

- Proven experience integrating ServiceNow with external systems (REST/SOAP APIs, MID Server, IntegrationHub)

- Experience with ServiceNow modules such as Customer Service Management (CSM)

- Proficiency in JavaScript, Glide API, and ServiceNow Studio

- Familiarity with Agile/Scrum methodologies

- Strong debugging and problem-solving skills

Good-to-Have Skills :

- Experience with ServiceNow Flow Designer and Integration Hub

- Knowledge of ITIL processes and ServiceNow ITSM modules

- Exposure to ServiceNow App Engine and Performance Analytics

- ServiceNow Certified Application Developer or Implementation Specialist

- Experience with CI/CD pipelines and version control (e.g., Git, Jenkins)

- Understanding of security best practices in ServiceNow integrations