About BHIVE :

BHIVE is one of Indias fastest-growing flexible workspace and PropTech companies, powering innovation, scale, and operational excellence. With a monthly growth ambition of 25 Cr, we are building a technology-first backbone that enables seamless operations across Sales, Finance, Customer Success, and Projects.

To achieve this, we are seeking a Senior Manager Business Systems & Process Automation who will architect, design, and operationalize our end-to-end systems ecosystem covering CRM, ERP, telephony, workflow automation, and business intelligence.

Role Summary :

As the Senior Manager, you will be the architect and custodian of BHIVEs enterprise systems that drive revenue operations, customer lifecycle management, finance workflows, and cross-functional process automation. This role requires a balance of business acumen, system architecture thinking, and hands-on implementation oversight.

You will :

- Translate business requirements into structured, scalable solution designs.

- Govern the business-facing roadmap while ensuring production reliability.

- Drive automation and standardization across departments.

- Build data-driven dashboards and ensure system integrity for decision-making.

This is a high-visibility role working closely with the COO, leadership team, and cross-functional stakeholders.

Key Responsibilities :

1. Business Solution Architecture :

- Design scalable solutions to map complex processes like contract lifecycle, customer onboarding, renewals, fitment, site visits, and payments.

- Define workflows, data models, user journeys, and integration logic for core applications.

- Develop BRDs, SOPs, test cases, UAT scenarios, and release notes ensuring alignment with business outcomes.

2. Process Automation & Standardization :

- Architect reusable automation workflows for lead routing, renewal reminders, payment alerts, and handover protocols.

- Integrate touchpoints via APIs, middleware, or no-code platforms (Zapier/Integromat).

- Standardize cross-functional handoffs to eliminate manual bottlenecks.

3. Systems Governance & Stakeholder Management :

- Act as the central interface between Sales, Finance, Customer Success, Projects, and the CEOs office.

- Drive structured governance using Jira/Confluence for documentation and change management.

- Facilitate UAT cycles, business sign-offs, and post-implementation reviews.

4. Dashboards & Business Intelligence :

- Own the Dashboard Catalogue, Data Dictionary, and System Metadata Repository.

- Partner with leadership to define actionable KPIs (occupancy, churn, revenue pipeline velocity).

- Ensure data accuracy, integrity, and availability for executive decision-making.

5. Application & Integration Ownership :

- Oversee configuration and optimization of Zoho Suite, HubSpot, Exotel, ERP, and custom apps.

- Maintain an Integration Inventory ensuring robust API/middleware workflows.

- Evaluate build-vs-buy decisions, system upgrades, and future scalability.

6. Operational Reliability

Manage IT asset inventory, SaaS license lifecycle, and hardware/software allocation.

Define SLAs, track response times, and implement structured change management protocols.

Lead Tier-1 support and escalate to development teams as needed.

Must-Have Qualifications :

- 9 - 12 years of experience in business applications, CRM/ERP implementations, and automation systems in high-growth or tech-led organizations.

- Strong expertise in designing CRM/ERP workflows across Sales, Finance, and Customer Success.

- Proven track record in requirements gathering (BRDs), UAT, Agile/Waterfall methodologies.

- Hands-on experience with Zoho, HubSpot, Exotel, Jira, Confluence, API integrations, and Zapier.

- Exceptional skills in stakeholder engagement, documentation discipline, and governance.

Preferred Qualifications :

- MBA/PGDM in Business Systems, Technology Management, or Operations.

- Professional certifications: ScrumMaster / PMP / ITIL.

- Familiarity with BI tools (Power BI, Apache Superset) and data modeling concepts.

- Exposure to PropTech, B2B SaaS, consulting, or managed workspace ecosystems.