Role Overview :

As an ERP & 3PL Integration Business Systems Analyst, you will serve as the critical bridge between complex supply chain operations and our technical infrastructure. You will be responsible for orchestrating the seamless flow of data between our core ERP systems and various 3PL providers, ensuring that inventory, order fulfillment, and logistics workflows operate with high precision.

You will collaborate closely with cross-functional stakeholders, including warehouse operations teams, software engineers, and external logistics partners, to translate intricate business requirements into scalable system solutions. Your work will directly impact the efficiency of our global supply chain, reducing fulfillment latency and enhancing the overall customer experience by ensuring system reliability and data integrity across all integration touchpoints.

Key Responsibilities :

- Lead the end-to-end requirements gathering process by conducting deep-dive sessions with business stakeholders to document functional specifications for ERP and 3PL system enhancements.

- Design and oversee robust API and EDI integration frameworks to ensure real-time data synchronization between internal ERP modules and external 3PL warehouse management systems.

- Manage the full lifecycle of system integrations, from initial mapping and configuration to rigorous UAT, ensuring that all deliverables meet performance benchmarks and business needs.

- Troubleshoot complex integration failures by performing root cause analysis on data discrepancies, thereby minimizing operational downtime and maintaining supply chain continuity.

- Partner with technical development teams to prioritize the product backlog, ensuring that system improvements align with long-term business scalability and operational efficiency goals.

Required Skillset :

- Demonstrated expertise in managing complex ERP and WMS environments, with a proven ability to map business processes to technical system configurations.

- Advanced proficiency in SQL for data extraction and validation, coupled with a deep understanding of EDI standards and REST/SOAP API integration protocols.

- Exceptional stakeholder management skills, with the ability to articulate technical constraints to non-technical business leaders and translate business vision into actionable technical requirements.

- Strong analytical mindset for performing UAT and system validation, ensuring that all integrated solutions are error-free and meet defined business outcomes.

- Proven ability to thrive in a hybrid work environment across Hyderabad, Gurgaon, or Pune, maintaining high levels of productivity and collaboration with distributed teams.

- A Bachelor's degree in Engineering, Information Technology, or a related field, complemented by 7 - 14 years of professional experience in business systems analysis within the logistics or supply chain domain.