Business Analyst - ServiceNow Platform

Our client is a trusted global innovator of IT and business services.

They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services.

Our client enables them, as well as society, to move confidently into the digital future.

We are committed to our clients long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.

Location : Bangalore.

Experience : 8+ yrs.

Job Type : Contract to hire.

Notice Period : Immediate joiners.

Mandatory Skills :

- Skills : ServiceNow, ITIL, ITSM, Solution Analysis.

- Strong knowledge of ServiceNow platform, including scripting, O-Auth and API configuration, and workflow

design.

- Certified ServiceNow Systems Administrator (CSA).

- Certified ServiceNow Application Developer (CAD) Preferred.

Job Description :

We are seeking a highly skilled and experienced Business Analyst with expertise in ServiceNow, ITIL processes, and ITOM (IT Operations Management) model experience.

The ideal candidate will have a strong background in the implementation, migration, and maintenance of IT services and solutions.

Business Analyst with expertise in Requirement gathering, solution analysis and realize the changes in effective & efficient way.

Having in-depth understanding of the ITIL processes, hands-on expertise and delivering projects in the domain of IT.

Responsibilities :

- Analyze complex business problems and determine an IT solution.

- Develop and customize ServiceNow forms, workflows, and applications.

- Implement best practices for form design and user experience.

- Troubleshoot and resolve issues related to form functionality and performance.

- Conduct testing and validation of developed forms to ensure quality and compliance.

- Provide ongoing support and maintenance for existing ServiceNow forms and applications.

- Stay updated on ServiceNow features and functionalities to recommend improvements.

- Gather data and analyze business and user needs, In terms of Functional and Non-Functionals.

- Complete the requirement analysis to ensure that the solutions being designed are Available, Stable, Performant, Usable and Maintainable.

- Work closely with Business, Architecture, Development and Testing teams in doing detailing the process and the solution.

- Enhancing the quality of IT products and services, analyzing data to inform business decisions, and finding technological solutions to business needs.

- Apply ITIL best practices to improve and streamline IT service management processes.

- Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools.

- With good understanding on the Technology evolution, SAAS solutions, advise the business in adapting to the right mix of fit for purpose solutions.

- Identifies opportunities for asset reuse that reduces overall solution cost and development time.

- Perform the validation of solutions is being built/realized, together with the business process Responsible.

- Together with the project team you put the solution into production and roll it out in the organization.

Requirements :

- Strong knowledge of ServiceNow platform, including scripting, O-Auth and API configuration, and workflow design.

- Hands on experience in :

1. Creating ServiceNow form UI2.

2. Studio and flow designer.

- Creating UI Policy and Client scripts.

- API integration with ServiceNow.

- Configurations in mid servers.

- Configuring connections and credential.

- Creating ATFs.

- PowerShell and Active Directory.

- Bachelors degree in science/engineering/business administration, or equivalent experience in related field.

- Minimum 8 years of IT experience and 4- 8 years of experience as Business Analyst / Solution Analyst role.

- Strong knowledge on any one of the platforms/packages (Ex: ServiceNow).

- Strong understanding of ITIL processes and ITOM model.

- Experience with ServiceNow ITSM, ITOM, and other relevant modules.

- Good inter personal skills (Communication, Collaboration, Openness, Transparent.

- Strong written and verbal communication skills including technical writing skills.

- Skills: ServiceNow, ITIL, ITSM, Solution Analysis.

- Certified ServiceNow Application Developer (CAD) Preferred.

- Certified ServiceNow Systems Administrator (CSA).