Role Overview :

- You will own requirements and workflows for a complex home healthcare care provider operations system.

- The role demands deep understanding of clinical workflows, EMR-like data structures, scheduling, SLAs, care delivery coordination, and mobile operational ecosystems.

Key Responsibilities :

- Work with internal stakeholders (clinical ops, nursing, scheduling, management) to map real-world workflows.

- Translate operational processes into clear, structured requirements and user stories.

- Write exhaustive acceptance criteria covering positive, negative, edge, and exception cases.

- Maintain and continuously refine the product backlog.

- Own sprint readiness for all planned features.

- Own the end-to-end feature lifecycle : requirements ? workflow ? UI details ? acceptance criteria.

- Maintain a detailed product backlog (100+ features spanning care delivery, scheduling, alerts, etc.

- Validate feasibility with engineering and architecture teams.

- Ensure compliance with healthcare workflows, data integrity, and audit expectations.

- Conduct UAT and drive structured feedback loops.

- Work closely to define UI flows for both mobile and web.

Required Skills and Qualifications :

- Minimum 3 years of Business Analyst experience.

- Strong functional knowledge of healthcare, EMR systems, clinical workflows and HIS (Hospital Information System).

- Experience owning end-to-end product delivery for operational or clinical tools.

- Ability to think in systems : state transitions, validations, exceptions, escalations.

- Strong documentation and requirement decomposition skills.

- Ability to challenge assumptions and expose workflow gaps.

Good-to-Have :

- Experience with scheduling engines, SLA monitoring workflows, nurse/patient mobile apps.

- Experience in multilingual healthcare markets.