Key Responsibilities :

- Analyse, review, and evaluate business systems and user needs across the loan life cycle (origination, management, servicing, and collections).

- Translate BRD into FSD, ensuring clear documentation of requirements, scope, and objectives.

- Conduct workshops for requirement gathering, gap analysis (AS-IS vs TO-BE), and design automated solutions.

- Develop process flows, wireframes, dashboards, and reports, while maintaining detailed project documentation.

- Collaborate with cross-functional teams (designers, developers, stakeholders, project managers) to ensure solution delivery.

- Perform impact analysis, functional testing, SIT & UAT, ensuring optimal system performance.

- Conduct validation sessions with stakeholders and obtain sign-offs.

- Prepare and share weekly status reports with stakeholders.

Qualifications & Experience :

- Education : Bachelors/Masters in Computer Science, Information Technology, or related field.

- Experience : 23 years as a Business Analyst in the NBFC sector, with strong understanding of LOS & LMS processes.

- Exposure to CRM and HRMS platforms will be an added advantage.

Skills & Competencies :

Technical Skills :

- Good knowledge of .Net applications, AngularJS, MS SQL Server (with SQL querying).

- Hands-on experience with API integration and Postman testing.

- Familiarity with change management tools.

Behavioral Skills :

- Strong collaboration and teamwork mindset.

- Execution-focused with attention to detail.

- Excellent communication and documentation skills