Business Analyst Lead

Job Title : Business Analyst Lead

Location : Bengaluru/Chennai

Experience : 7 - 10 Years

Key Responsibilities :

Requirement Gathering & Analysis :

- Lead and facilitate workshops, interviews, and meetings with clients to elicit, document, and analyze business requirements.

- Translate complex business needs into clear, concise, and comprehensive functional and non-functional specifications.

- Create and maintain detailed documentation, including business process models, use cases, user stories, and wireframes.

Presales & Solutioning :

- Collaborate with the sales team during the presales phase to understand prospective clients' business challenges and objectives.

- Assist in the preparation of proposals, statements of work (SOWs), and presentations that accurately reflect the proposed solution.

- Act as a subject matter expert, articulating the value proposition of our products and services to potential customers.

Customer Handling & Advocacy :

- Build and maintain strong, long-lasting relationships with clients, acting as their primary point of contact for all business-related matters.

- Serve as the internal voice of the customer, ensuring their perspective is considered in all project decisions.

- Proactively identify and address customer concerns, escalating issues when necessary to ensure timely resolution.

Project Outcome & Success :

- Collaborate closely with project managers, development teams, and quality assurance to ensure the delivered solution aligns with the initial requirements.

- Participate in user acceptance testing (UAT) to validate that the solution meets the customer's expectations.

- Monitor project progress and outcomes, identifying opportunities for improvement and ensuring the project delivers tangible business value to the client.

Qualifications :

- Bachelor's degree in Business Administration, Information Technology, or a related field.

- Minimum of 7 years of proven experience as a Business Analyst or in a similar role.

- Demonstrated experience in requirement gathering, analysis, and documentation.

- Experience in a customer-facing role, with a strong emphasis on customer satisfaction.

- Familiarity with project management methodologies (Agile, Scrum, Waterfall).

- Excellent written and verbal communication skills.

- Strong analytical and problem-solving abilities.

- Ability to work effectively both independently and as part of a team.

Preferred Skills :

- Experience in a presales or consulting environment.

- Industry-specific knowledge (e.g., Finance, Healthcare, Retail).

- Proficiency with business analysis tools (e.g., JIRA, Confluence, Visio).

- A strong understanding of the software development lifecycle (SDLC).