Business Analyst - Duck Creek/Distribution Management System

Wits Innovation Lab is seeking a highly skilled Business Analyst with hands-on experience in DuckCreek's Distribution Management System (DMS). This role is ideal for professionals with a strong understanding of the insurance domain, who can work collaboratively with onshore teams and stakeholders to deliver document-driven insurance solutions.

Key Responsibilities :

- Gather, analyze, and document business and functional requirements for insurance policy documents, forms, and correspondence

- Collaborate with developers, QA teams, and product owners to ensure DMS configuration aligns with business needs

- Facilitate requirement workshops, user story grooming sessions, and DMS document mapping exercises

- Assist with UAT planning and execution, including defect tracking and resolution

- Create documentation such as BRDs, FSDs, process flows, and user guides

- Work within Agile/Scrum delivery frameworks, attending daily stand-ups and sprint ceremonies

- Communicate effectively with onshore stakeholders across different time zones

Required Skills & Qualifications:

- 3+ years of hands-on experience with DuckCreek DMS

- Strong understanding of P&C insurance products and processes

- Proven experience working in offshore delivery models

- Excellent analytical, problem-solving, and communication skills

- Familiarity with Agile methodologies and tools like JIRA, Confluence, etc.

- Ability to interpret XML templates and understand document generation logic (nice to have)

Preferred Qualifications :

- Basic understanding of other DuckCreek modules (e.g., Policy, Billing, Claims)

- Certification in Business Analysis or Agile frameworks (e.g., CBAP, CSM)