- 7+ Years.

- 6 to 9 years of experience in ServiceNow.

- 3+ years of experience as a Business Analyst.

Our client believes in connecting people and business to Insurance in ways that are Innovative, Hyper-Relevant, Compelling and Personal.

They bring together the brightest minds to build the future of Insurance; a world where Insurance makes life and business easier, more connected, and better protected.

Qualifications & Skills :

- Bachelors degree in Information Technology, Business Administration, or a related field.

- 3+ years of experience as a Business Analyst, with at least 2 years focused on ServiceNow implementations.

- Strong knowledge of ServiceNow platform modules (e.g., ITSM, ITOM, HR, or Security Operations).

- Experience with business process modeling, requirements gathering, and documentation.

- Familiarity with Agile and ITIL methodologies.

- Excellent communication and stakeholder management skills, with the ability to translate technical concepts to non-technical audiences.

- ServiceNow Certified System Administrator or Certified Implementation Specialist certification is a plus.

- Proficiency in tools like Microsoft Office, Visio, or similar for documentation and process mapping.

- Strong problem-solving skills and attention to detail.

- ServiceNow modules : ITSM, ITOM, HRSD, or Security Operations (Any of 2 required).

- Certifications : CSA mandatory.

Key Responsibilities :

- Collaborate with business stakeholders to gather, document, and analyze requirements for ServiceNow implementations and enhancements.

- Translate business needs into detailed functional and technical specifications for ServiceNow configuration and customization.

- Facilitate workshops and meetings to elicit requirements, define processes, and validate solutions.

- Configure ServiceNow modules, including Incident Management, Change Management, Service Catalog, and Asset Management, to meet business requirements.

- Work closely with ServiceNow developers and administrators to ensure solutions align with platform best practices and organizational goals.

- Conduct user acceptance testing (UAT), provide training, and create documentation to support end-user adoption.

- Analyze existing business processes and recommend optimizations using ServiceNow capabilities.

- Support the integration of ServiceNow with other enterprise systems, ensuring seamless data flow and functionality.

- Monitor and report on the performance of ServiceNow solutions, identifying opportunities for continuous improvement.

- Stay updated on ServiceNow releases, features, and best practices to provide strategic recommendations.

TribolaTech :

Founded in 2009, TribolaTech specializes in providing Information Technology Solutions and Outsourcing Services.

Our executive teams have over 5 decades of combined experience in IT Consulting, Data Management and Staff Augmentation.

We love technology and are proud to build a world class global company.

TribolaTech is committed to delivering quality solutions that provide exceptional value, innovation, assurance, and integrity to our customers.

With deep industry and business process expertise, comprehensive resources and a proven track record, TribolaTech can mobilize the right people, process and technologies to help clients improve their business.