Business Analyst

Key Responsibilities :

- Analyze and evaluate current business processes and workflows.

- Lead and facilitate cross-functional teams to define improvement opportunities.

- Develop and maintain documentation including process maps, flowcharts, and models.

- Use data-driven approaches to identify root causes and propose solutions.

- Define key performance indicators (KPIs) and metrics to track and report process

performance.

- Align process improvements with organizational goals and performance shortfalls.

- Conduct cost-benefit analyses to assess potential improvement initiatives.

- Support and/or deliver training sessions related to process improvement tools and

methodologies.

- Benchmark against industry best practices and recommend relevant process enhancements.

- Present findings, progress updates, and recommendations to stakeholders and leadership.

- Provide consultation and support in applying re-engineering techniques to improve quality

and efficiency.

Qualifications :

- Bachelors degree in Business Administration, Engineering, Information Systems, or a related

field.

- 3 - 6 years of hands-on experience in business process analysis or process improvement.

- Proficient in tools such as Visio, Lucidchart, Excel, or other process mapping and analysis

software.

- Experience working with cross-functional teams in a dynamic business environment.

- Excellent analytical, problem-solving, and communication skills.

Preferred Skills :

- Experience with project management methodologies (Agile, Waterfall).

- Familiarity with change management principles.

- Working knowledge of data visualization tools (e.g., Power BI, Tableau) is an advantage.

What We Offer :

- A collaborative work environment

- Opportunities for professional growth and development

- Competitive compensation and benefits package

- Exposure to industry-leading tools and techniques