- Collaborate with stakeholders to gather, analyze, and document business requirements.

- Translate complex business needs into clear functional specifications and user stories.

- Facilitate workshops, interviews, and meetings to elicit requirements and drive alignment.

- Confirm requirements, manage approvals, and ensure consistency between business and IT teams.

- Support projects throughout their full lifecyclefrom discovery through delivery.

- Develop and maintain process flows, use cases, BRDs, FRDs, and user stories.

- Assist in solution testing and validation to ensure alignment with business objectives.

- Communicate effectively across technical teams, business units, and leadership.

Qualifications :

- Experience : Minimum 6 years as a Business Analyst or in a similar role.

- Documentation Skills : Proven ability to write clear, concise, and comprehensive requirements documentation.

- Stakeholder Management : Strong interpersonal and communication skills to collaborate across teams.

- Methodologies : Experience working in Agile or hybrid project environments.

- Tools : Proficiency with workflow tools (Visio, Lucid chart).

- Experience with JIRA, Confluence, and Figma.

- Familiarity with ServiceNow and SQL (ServiceNow implementation experience preferred but not required)