Duties and Responsibilities :

Requirements Gathering & Analysis :

- Engage with stakeholders to understand business needs, processes, and challenges.

- Conduct workshops, interviews, and surveys to elicit requirements.

- Analyse existing systems, workflows, and data to identify changes to meet new Business needs and improvement opportunities.

- Collaborate with the technical team to design solutions for client requirements.

Documentation & Specification :

- Prepare detailed Business Requirements Documents (BRD), Functional Specifications, and User Stories.

- Create process flows, wireframes, and mock-ups to communicate requirements clearly.

- Maintain a requirements traceability matrix to track progress and changes.

Collaboration & Communication :

- Work closely with Product Managers to prioritise features and define the product roadmap.

- Collaborate with UI/UX designers to ensure user-friendly interfaces.

- Liaise with development and QA teams to clarify requirements and resolve queries.

Project Support :

- Participate in Agile/Scrum ceremonies.

- Support testing activities by reviewing test cases and validating against requirements.

- Assist in UAT (User Acceptance Testing) and gather feedback for refinements.

- Demo functionality to internal and external stakeholders as and when requested.

Continuous Improvement :

- Analyse post-implementation results to measure success against objectives.

- Recommend process optimisations and product enhancements.

- Stay updated on industry trends, tools, and best practices in software product development.

Required Skills & Qualifications :

- Bachelors degree in Computer Science, Information Technology, Business Management, or related field.

- 2 - 5 years of experience as a Business Analyst in software development with proven experience interacting directly with end users customer facing role.

- Strong understanding of SDLC and Agile/Scrum methodologies.

- Proficiency in requirements gathering tools (Jira, Confluence, or similar).

- Ability to create wireframes and mock-ups.

- Strong communication, documentation, analytical skills and interpersonal skills.

- International Travel Industry Domain Knowledge with work experience is preferable.

- Desire and willingness to travel to client-site as required.

Preferred Skills :

- Domain knowledge in Travel Industry.

- Basic understanding of APIs, databases, and system integrations.

- Experience with data analysis tools (Excel, SQL, Power BI).

KPIs (Key Performance Indicators) :

- Clarity and completeness of requirement documentation.

- Reduction in requirement-related rework during development.

- On-time delivery of requirement artefacts aligned with delivery timelines