Broadridge - L2 Production/Application Support Engineer

Job Description :

Key Responsibilities :

- Provide L2 support for production systems and applications.

- Troubleshoot and resolve complex technical issues involving databases, application logs, and interfaces.

- Use SQL extensively for data analysis, issue triaging, and reporting.

- Perform log analysis and root cause identification using Java-based applications.

- Write and maintain automation scripts using JavaScript, Shell, or similar languages to reduce manual tasks.

- Collaborate with cross-functional teams including development, QA, DevOps, and business users.

- Work on incident management, perform impact analysis, and ensure resolution within defined SLAs.

- Follow and contribute to the ITIL-based processes (incident, problem, change management).

- Participate in deployment and post-deployment validation activities.

Skills and Experiences required :

- Proficiency in SQL (Primary), Java (Secondary) for support.

- Familiarity with scripting using JavaScript or similar languages to create automation scripts and tools.

- hands-on experience in Linux/Unix, shell scripting and commands.

- Experience with relational and non-relational databases such as PostgreSQL, MySQL, DynamoDB, etc.

- Strong analytical and troubleshooting skills to handle complex technical issues

- Experience in Incident Management and ITIL process

- Good communication skills

- Knowledge & preferred on Banking/ BFSI domain

- Will to work in Rotational shifts including Night Shifts.