Bridgesoft - L1 Support Engineer

Responsibilities :

- Monitoring the Infrastructure CPU, Memory, Hard disk size, Log size and other vital server parameters on a regular schedule.

- Report the details of any performance issues on the Servers to the appropriate teams if beyond thresholds.

- Monitor the scheduled task on the system and ensure that the task has been successfully completed.

- If there are any failures in the tasks, rerun the task.

- Report any technical errors to the L2 / L3 teams for resolution.

- Monitor the Email, Teams channel and Ticketing system for new items/tickets.

- Update the items / tickets with appropriate initial response.

- Gather more details from business/end user / other teams if required on the ticket.

- Reproduce the issue in the testing environment and provide inputs to the L2 team member.

- Validate the issue fixes in the internal testing environment based on the customer inputs given (issue raised).

Required Skills :

- Should have had customer facing experience of more than 3+ years.

- Should have managed either application or infrastructure support at L1 level for at least 3 years.

- SailPoint or IAM system support experience will be a big plus.

- Should have had experience in both oral and written responses to the Customers within defined SLA.

- Must be experienced in handling Customer related queries on System functionality and provide required support.

- Should have experience in doing customer issue based validation.

- Strong in written and verbal communication.

- Technical background in Java, Scripting would be an added advantage.

Years of Exp :

3 - 5 Years.